Hozpitality - Operations Manager

Job summary
Supports the successful execution of all operations in the hotelStrives to improve guest and employee satisfactionMaximizes the financial performance of the department
Job seniority: associate level
Responsibilities
• Translate goals to the team and track guest productivity• Address areas of improvement and build on strengths• Ensure team has capabilities to meet expectations• Lead by example and assist employees in exceeding guest expectations• Follow property-specific second effort and recovery plan• Publish guest satisfaction results• Handle employee concerns professionally and courteously• Communicate and update goals and results with employees• Meet with staff semi-annually• Assist with scheduling against guest and room goals• Provide excellent customer service and address guest concerns• Respond to customer service requests• Ensure team members meet hospitality requirements• Assist in performing required annual Quality audit• Establish a viable key control program• Understand financial statements and performance data• Interview and assist in making hiring decisions• Ensure thorough orientations for new team members
Requirements
• High school diploma or GED with 4 years experience in related area• OR 2-year degree in related major with 2 years experience• Experience in guest services, front desk, housekeeping, or related areas