Description
Grounded in our Purpose to"care for Peopleso they canbe their Best,"a Hyatt General Manageris responsibleforbringingthisPurpose to life through the execution and delivery of the Hyatt brand and brand experiencesacross all stakeholders: guests, colleagues, customers, owners,and communities.
With passion, care,anda strongwork ethic, Hyatt General Managers actively and consistently engage all stakeholders to listen, learn,and lead a diverse team focused on building brand loyalty and cultivating positive guest experiences.
This Position Overview is designed toprovidetransparencyinto the roleandencouragedevelopment and career planning for thosepursuinga career as a General Manager.
Hyatt General Managersaretheembodimentof the Hyatt brand experience and culture as it relates to customers, guests, colleagues,and owners.Hyatt General Managers are accountable to: Oversee the overallstrategy,performanceand profitability of the property: ensuring that it isoperatingwith excellence.
Align with Hyatt's core values tomaximize revenue and profit opportunitiesandensurethe efficient and effective management of the property asset.
With integrity and in alignment with our LeadershipExpectations,leada diverse teamtobuildthe trust of others in all interactions and cultivate a positiveguestand colleagueexperience.
Continuously find ways to improve all areas of the property and remain flexible in rapidly changing environments.
Bring Hyatt's values to lifefor the benefit of colleagues, guests,customersand ownersbydemonstratingexcellence in all aspects of the guest experience and overall performance of the hotel.
Operations& Business Acumen Effectively manage owners' assets with an on-going focus on maximizing returns andidentifyingthe value proposition that Hyatt delivers as a management company.
Develop, execute, and evolve a multi-year property level business strategy with focus on brand positioning.
Maintain and build a positive and effective relationship with the property ownership on behalf of Hyatt.
Understand andutilizedata insights to inform strong business cases for decisions.
Understand property financials, including departmental P&Ls andprovideoversight of ongoing financial reporting, forecasting, and planning.
Challenge and improve current practices and environment to meet the qualityexpectationof guests and customers.
Optimize the overall sales and revenue management strategy to capture growth and deliver long term profitability.
Maintain a pristine and well-maintained facilitytopreserve ownership's asset value.
Lead the capital planning process andutilizationof the owner's capital to fund property improvements over time.
Embrace technology and digital initiatives to drive property performance and connectivity to guests and colleagues.
Ensure the safety of colleagues & guests.
Ensure property operations, guest service, and commercial offerings are aligned to the brand.
Practice and promote environmental sustainability.
Experiment to Improve Balance the needs and support of the property's leaders, colleagues, guests, customers, owners, and community reputation.
Adapt to a changing world and envision new possibilities for generating profitand revenue growth.
Exhibit sound judgement and decision making.
Use data in day-to-day problem solving to address underperformance, test ideas, learn and accurately measure impact.
Balance the efficiency of existing practices with the need to adapt; focus energy to drive change in places where there will be ameaningfulfinancial, operational, colleague, or customer experience impact
Approach challenges or new opportunities with a test and learn mindset.
Drive for Impact Articulate a clear, consistent, and effective message when communicating with diverse audiences.
Execute a strategic vision through property leaders to drive daily tactics and execution.
Partner with the property's leadership team to build accountability and achieve shared success.
Fixsystems and processesthataren'tworking wellquickly andeliminatebarriers to delivering a seamless and caring experience to guests,members, andcustomers.
Build a collaborative environment with cross-functional communication and engagement to drive the business forward.
Plan and lead in a proactive way, even if situations areambiguous, stressful, or unexpected situations.
Develop DiverseTalent Execute Hyatt's talent agenda and processes torecruit, hire, develop,retain, and motivate an inclusive and diverse workforce.
Support colleagues in understanding their role as brand ambassadors so they can deliver authentic and caring service to customers and guests.
Delegate skillfullyand allow others to develop alternative ways of accomplishing work.
Coach, mentor,and develop futureleadersfor Hyatt.
Find targeted development assignments for promising talent, including opportunities that cross functional boundaries.
Serve as a leader in the community by engaging and collaborating with local business partners whilemaintaininga positive brand reputation.
Build a diverse talent pipeline.
Measure and improve colleague engagement.
ChampionsHyatt'sPurpose&Culture Promote and role model Hyatt`s values (empathy, integrity, respect, inclusion, experimentation, and wellbeing).
Truly listen to others (both colleagues and guests), imagine their experience with empathy, and respond with compassion.
Cultivate an inclusive workplace rooted in fairness and respect where all colleagues feel valued for who they are and are encouraged to activelyparticipatein their property's culture and success.
Help colleagues and people leaders balance competing demands and prioritizeself careso they can be their best selves.
Be open and honest and treat others with appreciation.
Demonstrate open-mindedness and embrace different perspectives.
Maintain the highest level of ethical conduct as expected by all stakeholders.
Qualifications
• Current or previous Director of Operations, Director of Rooms, or General Manager experience, preferred.
• Excellent interpersonal skills with the ability to establish and maintain positive relationships with: Ownership; Corporate; hotel's management, colleagues, clients, and vendors.
• Aptitude and aspiration to engage the community and its partners to promote the destination's values and objectives.
• Familiarity in primarily leisure market with focus on creating unique and unexpected experiences.
• Track record of agile leadership with a test and learn mindset.
• Experience in leading a union environment, preferred.
The salary range for this position is $183,700 to $238,700. Decisions regarding individual salaries will be made based on a number of factors, including experience and qualifications.
