Job Number ********
Job Category Administrative
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management
This is a temporary position. JOB SUMMARY
Provide general backup support to Sr. Manager, HR Technology In this role, you will assist with support tickets, and other tasks to assist the team as they implement a new Learning Experience Platform. CANDIDATE PROFILE
Education & Experience: 2-3 years of experience providing support, familiarity with Learning Management Systems (LMS), and providing customer support. Should possess strong MS Excel skills. Preferred to have experience in hospitality. CORE WORK ACTIVITIES
Managing work:
Attend training and ensure understanding of ticketing system (ServiceNow) Provide basic technical support, and escalate issues, as necessary. Provide backup support to Learning Technology team. Assist in testing for new LXP functionality. Maintain confidentiality of proprietary materials, information, and data. Be flexible when testing responsibilities shift between team members
Demonstrating and applying discipline knowledge:
Uses computers and computers systems (including hardware and software) to enter data and/or process information. Takes learning from training and applies and/or uses other materials to ensure accuracy.
Additional responsibilities:
Provides information to supervisors and co-workers in written form, email or in person as requested. Ask questions as needed to ensure step execution is accurate. Informs and/or updates leaders on relevant information in a timely manner. Manages time effectively and conducts activities in an organized manner. Uses problem solving methodology for decision making and follow up.
Attributes:
You're a self-starter. Proven ability to work independently and take initiative. Additionally, you have a keen eye to detail. You're a team player. You support your teammates in big and small ways and do your part to create a positive team environment. You are creative. While you typically follow defined processes, you also know how to think outside the box. You're consultative. You ask smart questions; you are comfortable interfacing with all levels of the organization and do so in a manner that gains confidence and trust. You're customer service oriented. You can relate to people while demonstrating patience and professionalism.
Salary Range (based on compa-ratio to accommodate all pay zones)
Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.
FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
The application deadline for this position is 1 day after the date of this posting, 5/7/24.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
