Housing Specialist

Job summary
The Housing Specialist performs various program activities that include processing applications for eligibilityverifying participant's status to ensure continued eligibilitypreparing documents and verifying information in conformance with U.S. Department of Housing and Urban Development (HUD) regulations
Job seniority: mid-to-senior level
Responsibilities
• Conducts assigned activities and transactions• Completes assigned work timely and accurately• Answers inquiries from participants, owners, applicants and the general public with the highest level of professionalism• Conducts all activities to ensure nondiscrimination• Maintains productivity information• Determines eligibility for program participation• Reviews applications, verifications and other documentation to ensure accuracy and completeness; ensures that required documentation is distributed to correct parties• Establishes and maintains individual applicant/participant files and handles all personally identifiable information (PII) in strictest confidence• Performs accurate and timely data entry to maintain updated computer files• Coordinates activities with Supervisors, Managers, Inspectors, and other coworkers
Requirements
• Required to obtain Housing Choice Voucher Specialist certification within one year of hire• Two years of experience in an environment requiring extensive public contact or customer service, procedures and processes• Accounting, mortgage processing, and direct customer interfacing experience a plus• Strong computer skills