What's in it for you?Competitive compensation package with possible bonus planHotel discount at locations worldwidePaid time off and holiday pay incentivesProfessional development and growth opportunitiesPart-time or full-time hours availableFlexible scheduleAbout this job:ROI Hospitality is looking for a customer service oriented Sales Coordinator for our newly renovated 121 room Cambria® Hotel Madison East. As the Sales Coordinator you will fill a pivotal role in driving hotel revenue by supporting Cambria's Sales & Marketing Department. You will assist in selling group blocks, catering services, and banquet facilities. This role will allow you to learn and prepare for a rewarding career in hotel sales!ROI Hospitality team members are passionate about their work and like to have fun! If you want to be valued and make a difference…apply today!RESPONSIBILITIES:Perform telemarketing calls, outside sales calls, sales blitzes & written correspondence to solicit business.Create effective sales proposals and conduct property site tours for prospective clients.Negotiate and generate contracts to achieve maximum profit potential while satisfying client needs.Cultivate and maintain positive client relationships to promote repeat and referral group business.Provide consistent, exceptional customer service to all internal and external customers.Perform administrative duties including updating sales trace system, producing sales and activity reports, maintaining account and contact information, creating room blocks.Monitor group room blocks and cutoff dates to ensure accurate reports and revenue forecasts.Create and prepare sales & marketing materials.Assist with advertising campaigns and act as social media champion for the property.Manage all billing for group and banquet functions.Prepare group resumes & BEOs to ensure appropriate information is communicated to operations teams for flawless execution.Actively participate in hotel departmental and sales meetings.Assist with front desk operations as needed. May be required to cover front desk shifts.Be a team player and an active contributor to hotel operations; Assist with special projects as assigned.QUALIFICATIONS:Previous customer facing experience in the hospitality or travel industry, preferably in group sales.Strong understanding of the hotel industry's group room block landscape.Prefer previous experience with hotel sales & property management systems (ChoiceAdvantage/Salesforce Delphi).Excellent organizational skills and attention to detail.Strong ability to multi-task and manage multiple projects at the same time.Super-communicator, both internally and externally, with strong interpersonal skills.Proven ability to collaborate and build strong relationships to drive partner satisfaction and growth.Passionate, positive, and possess the ability to flex and adapt with a growing organization.Skilled in Microsoft suites of products (Word, Excel, Outlook).Professional demeanor and appearance.
