Hotel Front Desk Clerk

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!Responsibilities:Field customer complaints when necessaryGive every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbersAnswer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requestsBookkeeping: keep accurate records of all hotel guest account informationConnect with the housekeeping department to ensure guest accommodations are readyQualifications:At least one year of hospitality industry experience as a hotel front desk agent or similar position preferredHigh school graduate, GED recipient, or equivalentPossesses strong customer service skills, interpersonal skills, organizational skills, and time management skillsHas experience answering telephone calls and troubleshooting stressful situationsExhibits working knowledge of Microsoft Office and reservation management systemsAbout Company:Welcome to a place where happiness is our hospitality mantra, and every guest is treated like family. At the heart of our warm and welcoming establishment stands the award-winning Ramada Waterfront, a true testament to our commitment to ensuring smiles on the faces of both our cherished guests and dedicated staff members.