If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.
Who we are:
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with datasolutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we wantyou to join us on our journey. ACV's network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.
At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer:
Multiple medical plans including a high deductible health plan that costs $0 out of your paycheck
Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
Generous paid time off options, including vacation time, sick days, Company holidays, floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
Employee Stock Purchase Program with additional opportunities to earn stock in the Company
Retirement planning through the Company's 401(k)
Who we are looking for:
ACV Auctions is looking for a Helpdesk Administrator to help support the organization by triaging, escalating and resolving incidents and technical requests involving our internal technology and systems. The successful candidate must possess excellent communication, customer service, problem solving and analytical skills as well as a demonstrated ability to follow through on tasks, pay attention to details, and work independently as well as part of a team, sometimes amid ambiguity. The Helpdesk Administrator will be part of a team serving as a liaison between our internal users and the Information Technology organization.
The working hours for this position will primarily be weekdays 8:00AM - 5:00PM, including occasional weekends, this role is an on-site role.
What you will do: Deskside support in in Buffalo HQ
Monitor incoming Helpdesk tickets and accurately categorize and prioritize incidents
Provide first level technical support to users of ACV's technology tools and associated systems; responding to support queries either in-person or remotely via phone, text message, email, chat and other remote support tools
Gather information to identify and assess the nature of incidents and problems
Record incidents in support ticketing system to maintain a log for escalation to other teams
Escalate complex issues to higher-level technical resources as needed
Develop and maintain both internally and externally facing documentation
Other duties as assigned
What you will need: Excellent customer service skills, including the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
Ability to take ownership of user interactions and be proactive when dealing with user issues
Ability and desire to learn new technologies and skills
Excellent written and verbal communication skills
Excellent problem solving and analytical skills
Ability to present and discuss technical information in a way that establishes rapport and gains understanding
Ability to deal tactfully with persons in authority, co-workers, and members of the public
Familiarity using and troubleshooting Windows, MacOS and iOS is a plus
Familiarity with tools such as G-Suite, Okta, Slack, Zoom and Zendesk is a plus
Compensation : $22.60-$26.44 per hour. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.
No immigration or work visa sponsorship will be provided for this position. #
Our Values
Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling
At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
For information on our collection and use of your personal information, please see our Privacy Notice.
Other details Job Family Information Technology
Job Function IT Security
Pay Type Salary
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