Guest Services Receptionist Location Austin, TX (Clarksville area) : JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. What this job involves- The Experience Services Receptionist is responsible for the delivery of amazing client and guest experiences by ensuring that all customers and visitors are assisted in a welcoming, professional, and friendly manner. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment. Front Desk Duties Welcome guests, anticipate their needs, assist with arrivals, departures and office orientations Engage visitors, employees, and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills Act as a central point of contact, providing information and wayfinding for the campus, services and activities Actively monitor and maintain the front desk, lobby and common areas to ensure an environment that is safe, clean, organized, and reflects brand standards Execute the badging process for employees, visitors and third-party vendors Process mail, incoming and outgoing along with other type deliveries Assist with setup of audio-visual equipment in conference rooms Responsible for all other duties and tasks as assigned General Office Duties: Implement and monitor standards of service to meet and exceed expectations Connect with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions Collaborate with all services within the facility and work with facilities management to ensure safe and comfortable work environment Work across teams to proactively communicate and prepare for meetings events, to anticipate and address concerns, and to ensure operations without incident Create work orders for custodial, maintenance, safety and security concerns through the appropriate channels/systems Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or distruption to the Client's operations occur Perform ad hoc assignments and administrative support for seamless and timely delivery of services Familiar with all services within the facility and work with facilities management to facilitate a hospitality approach across services Provide new hire tours to ensure new employees feel welcomed Work with Facilities Manager to assist with the coordination of repairs and maintenance of office equipment Primary vendor contact and responsible for scheduling cleaning related items (breakroom, carpets, etc.) Maintain office supplies and keep copy areas fully stocked Maintain supply room and keep organized Facilitate semi-annual office purges Breakroom duties (coffee machine maintenance, maintain cleanliness, stock supplies etc.) Order, maintain and organize all kitchen and office supplies Maintain all conference rooms for cleanliness/reserve conference rooms, including ordering and/or setup Resolve problems associated with all office services including janitorial, mailroom, copier services, badging, and conference rooms. Conduct regular office rounds to identify any items that need to be addressed Qualifications People Person: The best part of servicing other is creating experiences for them that go beyond expected Flexibility and positive attitude in managing shifting daily priorities Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word. Fluency in English required Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy Working knowledge of a range of information technology tools and platforms Working knowledge of Microsoft Office Suite (Teams, Excel, PowerPoint, Word, and Outlook) Ability to perform minimal physical activity such as carrying small packages and boxes. Education High school diploma: some college preferred Years of relevant experience One to two years minimum experience in reception, customer service security or hospitality-related experience If this resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL - We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally. Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
