Guest Service Agent

Job summary
Opportunity: Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.Your Growth Path: Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Job seniority: entry level
Responsibilities
• Immediately greet guests and offer to assist with their needs.• Register and assign guests to hotel rooms.• Establish methods of payment and verify credit.• Make and confirm reservations.• Compute bills, collect payments, and make change for guests.• Transmit and receive messages, using telephones or the PMS system.• Respond to guest requests in a timely manner.• Receive and resolve guest complaints, elevating to supervisor if necessary.• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.• Perform bookkeeping activities, such as balancing accounts and conducting audits.
Requirements
• High School diploma or equivalent preferred.• Previous customer service experience or equivalent training required.• Knowledge of PMS systems preferred.• Work schedule varies and may include working on holidays, weekends and alternate shifts.• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.