Guest Service Agent- Hilton Salt Lake City Center

Job summary
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotelResponsible for delivering outstanding guest service and financial profitabilityAssist guests with check-out and resolve issues in a timely and efficient manner
Job seniority: entry level
Responsibilities
• Greet guests and complete the registration process• Assist guests with check-out• Demonstrate a thorough knowledge of hotel information• Use up-selling techniques to promote hotel services and facilities• Respond to guest inquiries and requests• Field guest complaints and resolve and negotiate solutions• Receive, input, retrieve and relay messages to guests
Requirements
• Demonstration of Hilton's Values (Hospitality, Integrity, Leadership, Teamwork, Ownership, Now)• Demonstration of key attributes (Quality, Productivity, Dependability, Customer Focus, Adaptability)