Government Operations Consultant I

Requisition No: 828814 
Agency: Children and Families
Working Title: GOVERNMENT OPERATIONS CONSULTANT I - ********
 Pay Plan: Career Service
Position Number: ********  
Salary: 32,760.00, in accordance with DCF salary policy 
Posting Closing Date: 05/12/2024 
Total Compensation Estimator  This is an Internal Agency opportunity.
Only current department employees are eligible to apply
Government Operations Consultant I
Department of Children and Families
THIS IS A STATEWIDE VACANCY – POSITON LOCATION WILL BE DETERMINED BY SELECTED CANDIDATE LOCATION The Florida Department of Children and Families (DCF)  is the state of Florida's social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and public assistance. The agency's mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.
Within DCF, the Economic Self Sufficiency (ESS) Program  helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.
Under the ESS Program, the Office of Public Benefits Integrity (OPBI)is responsible for investigating public assistance fraud or misuse regarding the SNAP (Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants.
TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE  VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION . *The information must be disclosed on the State of Florida Candidate Profile even if you are attaching a resume. * GOVERNMENT OPERATIONS CONSULTANT I - ******** ESS Program - Office of Public Benefits Integrity POSITION DESCRIPTION This is an investigative position that reports directly to the Benefit Investigations Deputy Chief.
It is classified as a Career Service position, working 40 hours per week, Monday through Friday. 
Travel and use of your personal vehicle may be required. 
The incumbent will ensure the job duties and responsibilities are completed in a timely manner and with a high accuracy rate. It is important for the applicant to display a professional attitude and strong work ethic. 
Duties include assisting in fraud investigations and providing support in the recovery of funds lost due to waste, fraud or abuse.
This position is qualified to be exempt from public record. 
Incumbent is a member of the DCF D-SNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours a day.
MINIMUM REQUIREMENTS Must be a current DCF employee 2 years of current Florida Department of Children and Families public assistance eligibility experience Must maintain a valid Driver's License

  PREFERENCE WILL BE GIVEN TO APPLICANTS WITH THE FOLLOWING Current Investigation Specialists with the Office of Public Benefits Integrity, Benefit Investigations Extensive knowledge of the FLORIDA system, Microsoft Teams, and Word Extensive knowledge of ESS policy Experience writing detailed reports Experience interpreting data JOB DUTIES AND RESPONSIBILITIES
This is a professional position primarily responsible for interpreting data and conducting research to identify and detect suspicious eligibility system actions within the public assistance eligibility programs as part of the Public Benefits Investigations Program. The incumbent must have a detailed knowledge of the eligibility process and procedures for the Cash, Food Assistance, and Medicaid programs, and have expertise in the use of the Florida computer system and other on-line systems.

 
Identifying system actions that are in violation of Department rules and procedures utilizing data analytics Reviews and investigate public assistance cases (Cash, Food Assistance and Medicaid Assistance) suspected of containing or involving fraudulent information or activity which is identified through data analytics. Preparing detailed investigative reports outlining investigative findings Ensuring the quality, accuracy and completeness of investigative reports Identifying and communicating fraud patterns with Lead Investigator   Attends and participates in supervisory conferences, meetings, trainings, work groups and quality initiatives Prepares cases for referral to Administrative Disqualification Hearing (ADH) and/or referrals to appropriate sources (when required) KNOWLEDGE, SKILLS AND ABILITIES Knowledge of public assistance program objectives and policies; Problem-solving techniques; Training principles and practices; Skill in operating a personal computer. Ability to conduct fact-finding interviews; Accurately prepare and maintain records and reports; Work with a diverse range of people; Adapt to change; Deal calmly and effectively in high stress situations; Compose documents or correspondence involving technical information; Complex arithmetic operations; Interpret and apply regulatory materials; Prioritize and meet deadlines; Establish and maintain effective working relationships; Communicate effectively orally Apply ethical business practices.  Important Application Process Information TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION or RESUME . **It is unacceptable to use the statement "See Resume" in place of entering work history information.** Candidate Profile (application) must be completed in its entirety. Include supervisor names and phone numbers for all periods of employment. All previous DCF positions must be listed separately. Include the total years in each position along with all required duties. Account for and explain any gaps in employment so that the hiring process is not delayed. Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying question must be verifiable to meet the minimum qualifications. It is unacceptable to use the statement "See Resume" in place of entering work history The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws to procedures.
Additional Information/Requirements Incumbents may be expected to work during emergency situations or natural disasters. Incumbents are eligible for telework. DCF EMPLOYMENT DISCLOSURES The Department of Children and Families is a tobacco-free environment. US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.
SELECTIVE SERVICE SYSTEM REGISTRATION  All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire . For more information, please visit the SSS website:  .
RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.
BACKGROUND SCREENING It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.
BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self Sufficiency Program will have a Benefit Recovery check completed to validate current or former public assistance case information before completing the hiring process.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center ). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.