What Will Your Job Look Like? The General Manager works in collaboration with operations, corporate support departments, and transportation providers to ensure the most appropriate and cost-effective delivery of transportation services. Will act as the internal liaison between departments and clients to ensure that the location is fully compliant with all contractual requirements.
This position is located at MTM Transit at 240 Garfield Street Eugene, OR 97402. What You'll Do: Contract oversight and facilitation of client needs with anticipation of growth Identify potential risk and develop resolution processes Continually analyze program needs and productivity and adjust staffing and resources to ensure cost effectiveness Development of or oversight of documentation or work plans as required or needed Employee training and development Thorough understanding of the contract, MTM Transit policies and employee handbook guidelines Develop a working relationship with client to ensure exceptional customer service needs and problem resolution processes are in place Act as a liaison between MTM Transit and client to address any concerns or issues that may arise and do so in a timely manner Act in a consultative manner, developing and presenting annual plan reviews Provide education and information to client regarding MTM Transit procedures, services available, and changes within the Para-Transit industry Maintain a "Safety First" attitude with client and personnel Good understanding or local climate needs and issues pertaining to the passenger transportation industry Thorough understanding of ridership policies to ensure smooth transportation services Capability of addressing any questions / concerns regarding site transit program Maintain all employee and vehicle files in accordance with FTA and DOT guidelines Develop and maintain thorough knowledge of MTM Transit departments and compliance programs within each Monitor performance of direct reports and provide coaching and guidance Oversight of Federally mandated Drug and Alcohol program Perform additional duties as assigned or required Ability to acquire in-depth knowledge of MTM Transit operations, company policies, and guidelines Ability to acquire in-depth knowledge of computerized transit routing systems What You'll need: High school diploma or G.E.D At least 7-10+ years of experience managing or providing key leadership support for a large sized, profitable operations team in a multimillion contract (5 + plus) environment Experience managing a site of 100+ employees Experience monitoring the delivery of contractual services A valid current driver's license Excellent interpersonal skills and ability to work with a variety of people and job positions Even better if you have... Previous management experience in the Para-Transit or livery industries, preferred Prior contract and or project management experience preferred Excellent communication and interpersonal skills Strong problem-solving skills Ability to understand and administer discipline Knowledge of basic safety and training procedures Good organizational skills with attention to timeliness and details Ability to work flexible hours as required Ability to maintain high level of confidentiality Thorough knowledge of ADA, DOT, FTA regulations Regular attendance is required General Computer skills(Outlook, Word, Excel, & our Fleet Management Software, Trapeze/Novus) What's in it for you: · Health and Life Insurance Plans
· Dental and Vision Plans
· 401(k) with a company match
· Paid Time Off and Holiday Pay
· Maternity/Paternity Leave
· Tuition Reimbursement
· Leadership Mentoring Opportunities
Salary Range : $95,000 - $125,000
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.
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