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General Manager
Woodbury Commons, NY, Woodbury, NY, US
4 days ago
Requisition ID: 1115
Who We Are:
Playa Bowls is New Jersey's Original Acai Shop™, and our mission is to bring super fruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience.
What began as a pair of blenders, a patio table, and a fridge has flourished into a 200-unit operator and franchisor of the leading fast casual restaurant concept.
What We Offer:
Competitive pay: We offer competitive base pay and a great bonus program!
Employee Benefits: We offer Vision, Dental, and Health benefits and a 401(k)
Advancement Opportunity: Our Playa Bowls training program will allow you to develop your skills and grow in your career!
Fun Environment: We are always dancing, smiling & having lots of fun!
Playa Discounts: Free food on each shift and 30% off when not working!
Who You Are:
You're a positive and enthusiastic people-person, who may just so happen to have a passion for fruit, superfoods, and all things healthy! As the General Manager, you will be doing a variety of tasks include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. If you enjoy fast-paced environments, career growth, entrepreneurial thinking, innovation, and an occasional sillyfood pun, we want you!
What You'll Do:
• Check products to ensure consistency, palatability, and flavor conformity.
• Investigate and resolve complaints regarding food quality, service, and accommodations.
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
• Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented up to Company standards.
• Monitor budgets and timesheets.
• Schedule staff hours utilizing appropriate systems/software and assign duties to ensure economical use of food and timely preparation.
• Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance in lodging and dining facilities.
• Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
• Establish and evaluate standards for personnel performance and customer service.
• Review work procedures and operational issues to determine ways to improve service, performance, or safety.
• Perform some food preparation or service tasks such as clearing tables, re-stocking, and serving food and beverages when necessary.
• Maintain food and equipment inventories and keep periodic inventory records.
• Organize and direct worker training programs, resolve personnel matters, hire new staff, and evaluate employee performance in dining facilities.
• Order and purchase equipment and supplies.
• Assess staffing needs, and recruit staff using ADP Recruitment platform.
• Arrange for equipment maintenance and repairs and coordinate a variety of services such as waste removal and pest control.
• Utilize point of sale cash register. Count money and make bank deposits.
• Fill out business or government forms, maintain records, reports, files and safety reports.
• Adhere to Company opening and closing procedures and maintain accompanying records.
What You'll Bring:
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Customer Service
- Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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Administration and Management
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
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Supply Chain
- Knowledge of raw materials, supply processes, quality control, costs, and other techniques for maximizing the effective supply and distribution of goods.
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Personnel and Human Resources
- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
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Sales and Marketing
- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
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Communication
- Speaking to others to convey information effectively. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches for both current and future problem-solving and decision- making. Considering the relative costs and benefits of potential actions to choose the most appropriate one.
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Mathematics
- Using mathematics to solve problems.
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Monitoring
- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
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Equipment Maintenance
- Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
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Operation, Monitoring and Control
- Controlling operations of equipment and systems. Monitoring equipment to ensure proper operation.
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Operations Analysis
- Analyzing operational needs of business and adjust accordingly.
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