Front Office Concierge

Job summary
The Concierge is responsible for creating unique and memorable experiences for our guestsThey will report directly to the Front Office ManagerThey must have excellent verbal, written, and guest relations skills
Job seniority: entry level
Responsibilities
• Assisting with all guest requests• Coordinating and documenting guest requests for special arrangements• Informing guests of hotel services, features, and amenities• Keeping area maps and literature organized and up to date• Responding to guest complaints and problems• Performing duties assigned by the Front Office Manager and Manager on Duty• Maintaining and controlling concierge equipment• Receiving and delivering guest faxes• Being knowledgeable about the Raleigh/Durham area• Demonstrating teamwork and assisting colleagues as needed
Requirements
• High School degree or equivalent• 1+ year of Customer Service experience preferred• Bachelor's Degree preferably in hospitality or hotel management preferred• Good working knowledge of the Raleigh/Durham/Cary and surrounding areas• Experience working at a luxury property or hotel preferred• Ability to operate switchboard, fax, key equipment, credit card machines, and printers• Effective communication with colleagues, guests, and supervisors• Ability to work as a team as well as individually