Front Desk Specialist Location Royal Oak, MI : EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit Associated Retinal Consultants, P.C. Position Description Position: Medical Office Specialist GENERAL DESCRIPTION Medical Office Specialists perform a variety of clerical duties of a routine nature, including answering the telephone, scheduling appointments, posting on a computer system and preparing standard forms. Medical Office Specialists also perform some direct patient care including dilating and refracting patient's eyes. DUTIES AND RESPONSIBILITIES ? Pleasantly greets all patients and visitors, whether in person or by telephone. ? Answers questions, makes referrals and directs other calls to the appropriate person. ? Schedules patient appointments consistent with individual physician preference. ? Identifies any potential patient concerns and brings these issues to the attention of the Office Coordinator or physician as appropriate. ? Knowledgeable about insurance carriers and need for any referrals and/or prior authorizations required for various procedures and/or drugs; seeks additional information if needed. ? Knowledgeable about drug assistance programs and completes necessary patient enrollment in programs. ? Ensures that accurate procedure coding/charges for all procedures/drugs for all patients and correct diagnosis codes are used. ? Collects copays and outstanding balances from patients. ? Data entry and accurate keyboard skills to include entering patient charges into the practice management system, balance charges and receipts at the end of each day. ? After initial training period, expert Practice Management System skills required. ? Verifies and accurately records patient demographic, insurance and other information. ? Utilizes electronic mail and other instant messaging systems. ? May dilate and refract patient's eyes. ? May consent patient for treatment and procedures. ? May perform surgery scheduling and consenting for surgery. ? Prepare exam/treatment rooms by cleaning and stocking supplies. ? Provides consistent, excellent customer service. ? Travel to other ARC locations as assigned. ? Responsibilities may be dependent on specific location and not required of all employees in that position. ? Performs all other duties as assigned, which may include assisting in other departments within Associated Retinal Consultants and at other locations. REQUIREMENTS/QUALIFICATIONS: ? High School Diploma or equivalent. ? Proficient keyboarding skills, knowledge of database systems and comfortable with electronic mail and instant messaging systems. ? Analytical and problem solving skills. ? Strong oral and written communication ability. ? Excellent interpersonal skills to work effectively with others (teamwork) and provide superior customer service to patients. RELATIONSHIPS Reports to: Reports to Office Coordinator. All employees report to the company Administrator and Physician Partners. Work Schedule: Varies, but typically Monday through Friday with working hours ranging from 7:00 a.m. to 7:00 p.m. Potential for Saturday work hours depending on location.Work shift hours vary depending on employment status, but generally are 8 hours in length. FLSA Status: Non-exempt WORKING CONDITIONS: ? Moderate physical activity (standing, bending, sitting, walking, pulling and lifting) for most of the work shift. ? Clean office environment. ? Potential exposure to body fluids with direct patient contact. ? Possible hazardous chemicals. If you need assistance with this application, please contact Please do not contact the office directly - only resumes submitted through this website will be considered. EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.
