Front Desk Program Assistant Location Portland, OR (North Tabor area) : Front Desk Program Assistant Who We Are and What We Do: Through training and mentorship, we empower community members to stand up for abused and neglected foster children and champion their best interests in court. We dedicate our resources to recruiting, training, and supporting volunteers in order to provide quality advocacy to as many children as we can.
We are growing! With investment from foundation, corporate and individual funders as well as an increase in state funding, we are enhancing our ability to serve more children in the foster care system. We are in search of dynamic, thoughtful, and persistent individuals who are passionate about changing the lives of children.
Ideal candidates will thrive in an environment that works directly with Office Manager and provides support to the front line Supervisor team and our CASA volunteers. They will also share our diversity, equity, and inclusion journey through personal learning and have a willingness to support CASA's equity commitments. If this sounds like you, we would love to have you join our team.
CASA is actively seeking to diversify our Staff Individuals who represent BIPOC communities are encouraged to apply Where You Will Work: The CASA office located inside the Juvenile Justice Center, 1401 NE 68th Ave., Portland, OR 97213 This is an in-office position. Who You Will Report To: Office Manager
Position Type: Full-Time, Non-Exempt (hourly)
Job Summary Description: As one of the first "faces of CASA" this position interacts with judges, volunteers, donors, community partners, staff and the board. This position provides program and general administrative support to CASA volunteers and staff.
Things You Will Do: Front Office/Program Support (.75 of this position) ? Provide front office coverage including answering the main phone line, greeting and directing walk-ins and acting as back-up for the Office Manager
? Process court documents and program-related communication, utilizing multiple types of organizational, judicial, document filing, and background reporting databases
? Maintain and update volunteer information in program database
? Manage closed case process which includes: creating and mailing of letters and certificates, obtaining end of case summaries from program staff, maintaining tracking spreadsheet, and coordinating with executive assistant on end of case interview scheduling
? Create weekly dockets of upcoming hearings for each county
? Assist with maintenance and organization of reception, kitchen and office space
Program Database Support (.25 of this position) ? Assist with daily, weekly and monthly administrative tasks regarding the program database (Optima) including:-Adding new users to the database-Assisting new volunteer users with basic troubleshooting.-Assisting with the running of monthly exception reporting indicating database clean-up needs.
Qualifications You Will Need: ? Education obtained either through a bachelors' degree or lived/work experience or a combination of the two
? Minimum 1-2 years' work experience with similar job duties including
? A commitment to advancing and modeling diversity, equity and inclusion
Other Knowledge, Skills & Abilities You Will Need: ? Create and maintain a team environment. Give and welcome feedback. Contribute to building a positive team spirit. Support everyone's effort to succeed
? Planning/Organizing: Strong organizational and time management skills. Ability to multi-task, set priorities, meet deadlines, and prioritize/plan work activities.
? Effective time management with a demonstrated ability to work independently
? Strong written and verbal skills
? Ability to effectively utilize technology and software, including MS Office Suite, Google mail, Google drive and databases
? Ability to stay calm and on-task in high-stress situations
? Ability to be responsive to many different people/communication styles
? Prior experience with multi-line phone system, other child welfare programs and the juvenile court system is beneficial but not required
Other Requirements: ? Successfully complete criminal justice and DHS abuse registry background checks ( Note: CASA evaluates the results of each background check on a case-by-case for context and relevance to this job. )
? Proof of U.S. residency
? Complete CASA's "Knowing Who You Are" anti-bias, cultural competency training in your first six months of employment
Your Salary and Compensation: This position starts at $43,000 (based on 2080 full-time hours). Compensation includes a great benefits package with medical (including mental health coverage), OR an annual earnings stipend of ~$7,449 with waiver of CASA's coverage (new hires must provide proof of medical coverage), employee assistance program, dental, disability and life insurance, retirement plan, and a very generous paid time off and holiday schedule to help with work/life balance.
Special perks: Paid time off (PTO) is awarded so your full PTO for the year is available upon hire, we take extra days off at the end of the calendar year (outside of PTO) for a total of 19 holidays given annually, and CASA provides a 401(k) that matches employee deferrals up to 5% of salary.
How You Can Apply: Send your resume and cover letter to noting Front Desk Program Assistant. Applications are reviewed as received so . This position will remain open until filled, but if an ideal candidate is found, position may close sooner. We prefer not to receive phone inquiries.
Job Type: Full-time
Pay: $43,000.00 per year
Benefits:
401(k)401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Professional development assistance Retirement plan Vision insurance Schedule:
8 hour shift Monday to Friday Application Question(s):
Did you submit a resume or cover letter detailing experience and interest in this role? Experience:
Office: 2 years (Required) Ability to Relocate:
Portland, OR 97213: Relocate before starting work (Required) Work Location: In person
