Education and/or Experience: Comparable wait service experience preferred. The ability to read, write and execute basic math skills. Possesses basic knowledge of computers. High School Diploma or G.E.D. Equivalent Job Knowledge, Core Competencies and Expectations: Greet and acknowledge members and guests by name, i.e. Mr. and Mrs. Smith. Knowledgeable about the menu, buffet, wine and spirits list. Ability to time the service of each course Learns members' names and their special preferences. Knowledge of and ability to perform required role during emergency situations. Essential Duties & Responsibilities include the following, but not limited to: Sets up side station and performs assigned side (prep) work. Provides immediate attention to all members and guests upon seating. Makes sure that children are in the appropriate type of seat and are safe and secure. Distributes food and wine menus; answers questions. Fills glasses with ice water and suggests menu items. Ensure that the correct account numbers and names are given for billing. Efficiently serves food and drinks in a friendly and courteous manner, offers suggestions on daily specials and wine selections. Places orders with kitchen through POS System; informs cooks about any special cooking instructions. Assembles food on tray; procures items from each station as necessary. Serves meals; places dishes by courses in front of each person using established Orchid Island Steps of Service. Checks back to ensure member and guest satisfaction; replenishes water and butter as necessary. Removes soiled dishes. Clears tables after each course and resets them with appropriate silverware. Presents dessert menus, suggests and serves dessert, coffee and after-dinner drinks. Verifies accuracy of prices, state and federal taxes, tips and other charges on all checks. Presents the bill. Keeps dining room and bus station areas clean. Clears, cleans and resets tables that have been vacated. Advises supervisor of any complaints as soon as they occur. Performs clean-up and closing duties as assigned by manager. Attends pre-meal meetings as requested by the Dining Room Captain, Dining Room Supervisor, Dining Room Manager, or Food & Beverage Manager. Turns in signed time sheet form weekly. Thanks members and guests; invites them to return. Consistently follows local and state laws and the club's policies and procedures for the service of alcoholic beverages to members and guests. Performs other appropriate duties assigned by Dining Room Captain, Dining Room Supervisor, Dining Room Manager or Food & Beverage Manager. Licenses and Special Requirements: Food safety certification. Of legal age to serve alcoholic beverages Working Conditions and Physical Requirements: Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend stretch and twist or reach. Continuous repetitive motions, standing, walking and lifting. Ability to lift 10 30 lbs frequently; Ability to lift up to 50 lbs as needed. Ability to move dining room furniture to meet floor plan design changes for dining needs. Physical resolve to work in hot, humid and noisy environment. Ability to work outside in the typical climate conditions and temperatures of Florida. Work schedule includes week days, evenings, weekends, holidays as needed to meet dining operational needs. Work shifts will vary subject to lunch, dinner, and special events. Early breakfast event shift start time, 6:30 a.m., may be required occasionally, typically 4-6 times a year. Orchid Island Golf & Beach Club is a Drug Free Workplace and an Equal Opportunity Employer
