Our Authentication Centers (warehouses) are where the magic happens! Our facilities are located in New Jersey and Arizona, where we've created The Art & Science of Real — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website. As Coordinator for Fine Jewelry & Watches,you will strive to maintain smooth operations of Inbound processing and authentication of fine jewelry and watches, collaborating with watchmakers, fine jewelry specialists, external vendors, other departments and management. If you are a self-motivated individual who thrives in a fast-paced, production-driven environment, this could be the perfect match!What You Get To Do Every DayAccurately sort and scan all inbound/outbound product into system and physical locations, maintaining FIFO orderMonitor, report on and respond to product queues across locations, moving product quickly through the pipelineBe the point of contact for Repair program; shipping/receiving and invoice tracking; maintaining internal and external systems; communicating updates to internal customers and consignorsInvestigate and resolve inquiries and issues with urgencyTrack exceptions, rejections and buy-outs, communicating to appropriate channelsOrder supplies and tools for multiple locationsAdhere to quality standards and SOPs; create process documentation, ensuring ongoing operational quality and efficiencyAdministrative dutiesWhat You Bring To The RoleMinimum Requirements:2+ years of customer service, event, account or project management experience required. Watch and/or jewelry experience requiredBachelor's degree from an accredited college or university preferredGraduate Gemology diploma preferredStrong organizational skills, attention to detail and accuracySound decision making skillsCustomer service and collaborative mindsetThe ability to prioritize multiple time-sensitive tasks and/or escalate issuesComfort and ease with navigating business and/or warehouse systems requiredIntermediate to advanced level knowledge of Microsoft Office and/or Google SuitePreferred Requirements:Proficiency with Mac OS and Google SuiteCompensation | Benefits | Perks$50 in monthly food credits to apply to snacks and meals that are available for purchase on siteEmployee Stock Purchase Plan (purchase stock at discounted rates)401K (with company matching up to $1000)Medical, Dental & Vision InsurancePaid parental leave18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 9 Paid HolidaysState of the art, climate-controlled warehouse facilityThe expected hourly rate for this role is$18.00- $23.82. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.GHR8914#LI-NC10 #LI-Onsite
