Req ID:277607 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Field Tech Senior Associate to join our team in Tullahoma, TN, Tennessee (US-TN), United States (US).Role ResponsibilitiesResponsible for on-site and/or remote troubleshooting repair of desktops, laptops, notebooks, printers, and other associated peripherals or hardware.Responsible for device image, configuration and stagingHardware & Software related engagements for various break fix effortsInventory management and adherence to device disposal processesServes as company liaison with customer on administrative and technical mattersProvide technical support and incident management services and functionsReviews, troubleshoots, and analyses operational quality of supported hardwareInstalls, configures, and optimizes supported hardware configurations at customer sitesDiagnoses and resolves product performance problems and various error conditionsPerforms repair services and facilitates activities for the end usersResponsible for clearly documented statuses, contact and journaling in ticketing systemLeveraging experience with a ticketing system surrounding SLAs and time metrics MTTRMeets and exceeds SLA;s with timely statuses and management of the individual delegated technicians queueRequirementsA+ Certification2+ years of Desktop Support experience in a busy corporate environmentAbility to develop business relationships and communicate effectively with the user communityStrong troubleshooting and proficient verbal and written skillsGood understanding of the fundamentals of device imaging and configurationGood understanding of inventory management and device disposalGood understanding of the fundamentals of network connectivity and desktop O/S administration, installations, break fix techniques, software tools to aid in resolving localized problemsFamiliarity Outlook and Microsoft related configurations and analytical supportApplies acquired knowledge of processes and resources required to perform analytical and technical tasks on PC systemsReliable transportation- Local travel to client sites and ability to be flexible with support coveragePreferencesAssociates/BSIT, ITIL.MCP, MCDST, Network+ & Server+ certification(s) are a plusAbout NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
