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Competitive salary available based on qualifications, experience and education of the selected candidate.
Job Summary: We are looking for a Business Systems Analyst to join the Student Administration Team within ITS. You will provide expertise and functional support for Classroom and Event Scheduling software. You will assist schools and colleges on campus, providing exceptional customer service as they implement and use the classroom scheduling tool. You will report to the Series25 Service Manager on the Student Administration Systems team.
We offer fully remote, hybrid or on-site (Ann Arbor, MI) work options as long as you reside full-time in the United States. May also require working occasionally during non-business hours. The requirements listed reflect the Intermediate level expectations (classification within the U of M system).
Who we are: Information and Technology Services (ITS) supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and promoting university wide innovations. ITS's mission is to be trusted enablers of technology for the U-M community. ITS works together to provide cohesive digital experiences and seamless support to the U-M community. For more information about ITS, visit:
Underfill Statement: UM- ITS welcomes a healthy applicant pool so we encourage all interested applicants to apply. This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.
Responsibilities: Develop and share expertise in Classroom and Event Scheduling software to support campus customers and your team Enter and maintain data within the software, including campus resources and locations, end users, security, etc. Assist in developing and documenting best practices for users of the software Work with customers to gather requirements for changes to business processes and information systems Analyze business and user needs; document functional requirements; identify and resolve dependency and integration issues Develop and document designs for new and existing applications; identify areas for improvement and make recommendations for enhancements Execute test plans to support infrastructure, software upgrades and releases Provide daily operations and support for applications, evaluate problems and determine priority of responding and follow up with customers on requests Provide exemplary customer service Required Qualifications: Bachelor's degree in a related field and/or equivalent combination of education and experience 2+ years of experience in a related role Demonstrated skills in business process and systems analysis, design and system testing Investigative skills, including the ability to research new tools, processes, and options Desired Qualifications: Experience with CollegeNet Series25 (25Live, Schedule25, X25) preferred; experience with classroom scheduling software or similar resource management tools Understanding of course and class scheduling and other curriculum management tasks Experience with service development, operational support and system administration Experience working with PeopleSoft Campus Solutions and/or M-Pathways Student Administration or experience with other academic records systems, such as Banner Understanding of student related processes and/or experience working in Higher Education Knowledge of systems development methodologies (including waterfall and iterative approaches)Demonstrated skills in SQL-based query tools Understanding of relational databases Benefits at the University of Michigan In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:
Generous time off A retirement plan that provides two-for-one matching contributions with immediate vesting Many choices for comprehensive health insurance Life insurance Long-term disability coverage Flexible spending accounts for healthcare and dependent care expenses Dental and Vision Insurance Parental and Maternity Leave Application Deadline: Job openings are posted for at least seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.
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