Are you interested in joining an industry leader who is passionate about growth? At Southern States Cooperative (A Farmer Owned Cooperative since 1923); we are focused on helping our employees and our customers grow, by being the very best at offering challenging and rewarding career opportunities to our employees and providing superior products, services and growing solutions for our valued customers. We want to hear from you, so come grow with us!!!
Repair or overhaul small engines and related mechanical or structural parts for a variety of equipment How you will impact Southern States Cooperative: Repair and maintain small engines, large lawn equipment, mowers, tillers, tractors and other equipment. Observe all safety and security procedures, report potentially unsafe conditions and use equipment/materials properly. Perform repairs within time parameters established by flat rate time or billed time with proper diagnosis. Diagnose small engine problems and maintain an orderly and clean shop area. Collect/dispose of trash. Clearly explain the diagnosis and repair to the customer. Study and review all relevant product repair updates. Inspect, maintain and clean all equipment. Report faulty equipment or hazards to manager. Meet with management to discuss repair trends, comebacks and service issues. Establish and maintain positive working relationships with management, employees, vendors and customers. Display a positive attitude on a daily basis and encourage other technicians to meet daily/weekly goals. Work to develop a sense of team inside and outside of the service department. Respond promptly and courteously to customer needs and effectively manage difficult situations with customers. Discuss merchandise needs with customers in a welcoming and professional manner.
Assist customers with quickly locating items in the facility, or schedule deliveries as
needed. Proactively identify opportunities to assist customers and facilitate efficient service.
Assess the need for loading assistance, resolve customer pricing and merchandise
inquiries, ensure merchandise is accessible to customers and offer assistance as needed.
Handle escalated and complex customer issues with skill and diplomacy. Fill customer
orders accurately with merchandise from showroom floor and/or warehouse. Load
customer vehicles as needed. Effectively utilize proper equipment and tools. What you need to succeed:
Education: Requires a High School Diploma or General Education Degree (GED)
Experience: Requires at least two years of previous mechanical/diagnostic experience with lawn/garden and farm equipment. Some of the many benefits we offer: Medical, Dental & Vision Insurance 401(k) Plan with Company Match Health Care Flexible Spending Account Dependent Care Flexible Spending Account Short Term Disability Long Term Disability Life Insurance Accident Death and Dismemberment Insurance Paid Time Office Vacation Buy-Back Company Holidays Tuition Assistance Employee Assistance Program Legal Services Long Term Care Insurance Pet Insurance Employee Merchandise Discounts Wellness Program Volunteer Program Employee Referral Bonus Program Southern States Cooperative, Inc., is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate against individuals based on their race, color, religion or belief, national or ethnic origin, sex (including pregnancy), age, disability, sexual orientation, gender identity, veteran status, family medical history or genetic information, or any other status protected by federal, state or local laws, or regulations.
