Employer Paid Accounts Representative

Xpress Wellness offers a great working environment with state-of-the art urgent care facilities, attractive work schedules, competitive wages and incentives, comprehensive insurance benefits including medical, dental, life, vision and disability. Xpress Wellness offers a 401k retirement plan with generous company match. Helping people get better is our business so taking care of our people is critical to our success.
Overall Responsibility: The Employer Paid accounts Representative is responsible for employer/company correspondence regarding their paid and outstanding balances. The Employer Paid Account Representative will manage all accepts of the employer/company accounts and accounts receivable functions including sending out statements monthly, follow up, answering the EPS queue and taking an employer/ company calls, reviewing outstanding accounts, and payment research components.
Key Tasks and Responsibilities: Sending out monthly statements via requested communication method per employer protocol within our system. Answering Employer/company inquiries and calls daily. Provide complete payment research information when needed. Answer EPS group emails. Resolve billing issues of outstanding claims by providing any requested medical records and/or results. Working with the WC follow-up team to resolve invoices. Participate in meetings, conference calls, and training sessions within the RCM department. Performs various duties as needed in order to successfully fulfill the function of this position. Other duties assigned. Requirements Skills and Attributes: Ability to use 10key by touch Able to type 45 wpm Basic Microsoft Excel and Word knowledge Medical billing knowledge Read EOB's (Explanations of Benefits) Analytical skills Organizational skills Education/Experience: High School diploma and/or equivalent combination of education and experience 1 year customer service experience. Benefits Xpress Wellness offers a great working environment in state-of-the art urgent care facilities with the following perks:
Work-life balance with a flexible schedule. Competitive pay. Generous PTO. Health. Dental. Vision. Retirement package with employer match. Short-term disability + long-term disability options. Life insurance.