Kelly Services is partnering with a Customer from Insurance Industry in Menasha, WI and we have a Employee Benefits Administrator position open! Full time
8:00 AM - 4:30 PM
$17.00 - $20.00/hour
Location: Menasha
Position Overview : The main responsibility of this role is to enhance the operational efficiency of the employee benefits department by supporting various administrative tasks. This support allows the account management team to focus more on client interaction and support.
Key Responsibilities: Process various requests efficiently and accurately, including terms, enrollments, and changes.
Create communication materials and prepare SPD wrap documents.
Address client billing issues and update reports.
Ensure accuracy of client records in the management system.
Work proficiently and independently in customer management databases, with thorough documentation of interactions.
Develop a strong understanding of agency management systems, carrier websites, and benefit plan designs.
Skills and Abilities: Accountability: Ability to take ownership of responsibilities.
Accuracy: Perform work with precision and thoroughness.
Communication: Effective verbal and written communication skills.
Customer Service: Prioritize customer needs while adhering to company policies.
Attention to Detail: Ability to focus on the specifics of a project or task.
Ethical Conduct: Demonstrate behavior aligned with ethical standards.
Foresight: Plan tasks ahead while managing current responsibilities.
Honesty/Integrity: Maintain truthfulness and credibility in the workplace.
Interpersonal Skills: Ability to work well with diverse personalities.
Organization: Efficiently manage tasks, resources, and information.
Problem Solving: Identify and resolve challenges effectively.
Reliability: Dependable and trustworthy.
Self-Motivation: Inspire oneself to achieve goals and perform at the highest level.
Time Management: Efficiently utilize time to meet deadlines.
Working Under Pressure: Perform tasks effectively in stressful situations.
Collaboration: Contribute positively to team dynamics.
Qualifications: Education: High school diploma or equivalent.
Experience: At least one year of customer service experience; one year of insurance or benefits experience preferred.
Computer Skills: Proficiency in Microsoft Office Applications.
Accreditation: Required to obtain Wisconsin Life and Health insurance license within 90 days of employment and maintain it throughout employment.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center.Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
