Elements Xs Onboarding Specialist

This is a remote position.
Job Description: We are seeking a dedicated and detail-oriented Elements XS Onboarding Specialist to join our team. The primary responsibility of this role is to facilitate the smooth transition of new clients onto the Elements XS platform. The ideal candidate will possess a strong understanding of Elements XS software, GIS experience, specifically with ArcGIS Enterprise, excellent communication and organizational skills, and familiarity with water and wastewater operations.

Responsibilities: · Conduct initial consultations with new clients to understand their specific needs and requirements.

· Develop customized onboarding plans tailored to each client's objectives and goals.

· Assist clients with the setup and configuration of Elements XS, including data migration, system integration, and user training.

· Provide ongoing support and guidance to clients throughout the onboarding process, addressing any questions or concerns they may have.

· Configure Enterprise GIS layers in Elements XS and integrate ESRI 2D Map Viewers.  

· Configure custom application menus.

· Configure service order templates.

· Configure preventive and routine maintenance schedules.

· Configure users and user permissions.

· Configure basic Elements XS workflows.

· Configure custom Service Order Task Status and Priority types.

· Configuration of custom Elements XS forms.

· Maintain accurate records of client interactions and onboarding progress.

· Continuously assess and improve our onboarding processes and procedures to enhance client satisfaction.

Requirements: · Bachelor's degree in computer science, GIS, business, or a related field.

· Previous experience in a similar role, preferably in software implementation or customer onboarding.

· Proficiency in using Elements XS or similar software solutions.

· Experience with ArcGIS Enterprise.

· Strong analytical and problem-solving skills, with the ability to troubleshoot technical issues.

· Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders.

· Highly organized and detail-oriented, with the ability to manage multiple projects simultaneously.

· Ability to work independently and collaboratively in a fast-paced environment.

· Flexibility to adapt to changing priorities and deadlines.

· Familiarity with CRM systems and project management tools is a plus.

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