Distribution Coordinator DreamFields is one of the top 5 cannabis companies in the industry through our leading #1 pre-roll brand, Jeeter. The company is very passionate about producing world-class marketing, high quality, innovative products, delivering unprecedented customer experiences, having cutting-edge operations, and curating an amazing company culture & thriving work environment. With over 1500+ employees we are proud to be one of the most loved employers in the industry. The company continues to experience exponential month-over-month growth as one of the fastest-growing companies in the cannabis industry and we have begun our aggressive national expansion to all the legalized cannabis states in the USA. Job Summary: The Distribution Coordinator is responsible for customer service and support, delivery scheduling and communication. The most critical responsibility is to ensure that orders arrive on-time and customer service is maintained at the highest level possible.
Duties/Responsibilities: Effectively coordinates and plans deliveries, ensuring orders arrive on-time while maximizing efficiency as much as possible. Maintains and follows most effective delivery schedules ensuring resources are being maximized and we are controlling cost. Maintains regular communication with customers regarding delivery timings, and schedules deliveries to meet customer needs. Collaborates closely with the Sales Team to enhance customer satisfaction and addresses client requirements. Oversees critical documents, including invoices, manifests, and cash receipts. Monitors and records metrics related to product rejections, delivery rescheduling, and other delivery-related exceptions. Ensures accurate and complete entry of all orders in the METRC system. Actively works with drivers and customers to resolve any delivery issues. Continuously identifies and implements strategies to improve the overall customer experience. Follow up on delivery exceptions, report recurrent issues, and ensure effective resolution. Addresses issues raised by customers and sales representatives promptly and professionally. Maintains accurate scheduling boards Assists in the implementation of new software systems and technologies Regularly reviews open order reports to ensure up-to-date and accurate status. Required Skills/Abilities: Must be at least 21 years of age per state law? Excellent verbal and electronic communication skills Strong customer service skills Ability to perform under pressure, meet deadlines, and prioritize Has a high attention to detail and strong sense of organization Excellent analytical and problem-solving skills Ability to work with little supervision and track multiple processes Education and Experience: High School Diploma or GED 2+ Distribution & Logistics experience Working knowledge basic software systems, including Microsoft Office Suites, G Suites, etc Working knowledge of METRC and/or Leaf Link software - preferred 2+ years Scheduling & Routing experience - Preferred EEOC: DreamFields is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
