ay-to-Day Tasks: Staff training & educational duties will include but are not limited to analyses of bar and service staff hospitality & service levels, cocktail expertise, and spirit/beer knowledge along with standard technique and best practices in accordance with a top-tier cocktail bar. Shift management duties (in conjunction with floor managers) include but are not limited to oversight/leadership of all F&B staff, close monitoring of guest experience (touching tables & interacting with guests), speed & consistency of service & hospitality standards, monitoring the quality and of regular offerings & menus, troubleshooting equipment, closely monitoring volume, lighting, guest and staff safety, reporting injuries and neighborhood relationships Working with the Director of Food and Beverage for an overall cohesive beverage program throughout the property Maintain beverage cost under or equivalent to current budget guidelines. Attend staff, Food & Beverage meetings, and any other meetings regarding F&B business. Assists in maintaining expenses and weekly inventories in relationship to revenues and business demands Maintain open lines of communication between all other departments. Maintain complete knowledge of P.O.S. system. Inspect grooming standards and correct any deficiencies. Produce wine, beer, and liquor orders for the outlet departments. Know menu items, preparation, and service requirements for designated areas, and assigned function. Before each shift, hold line-up meetings with the bar department, informing them of the latest developments in F&B Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving. Supervise set up service, tables, and stations according to standards set. Assist staff with their job functions which may include but are not limited to replenishing liquor, taking orders, making drinks, and any special requests by guests. Anticipate guests' needs, respond promptly with the request or answer before a guest repeats the original request. Complete knowledge of contracted products and services to ensure correct billing. Handle guest complaints ensuring guest satisfaction. Ensures all bartenders are educated and trained in proper alcohol service procedures and intoxication prevention. Inspect bar and function areas for cleanliness, safety hazards, and correct furniture & equipment set up. In collaboration with PR / Marketing for the hotel, actively find ways to market our brand and program while also periodically representing the venues at trade events and through PR opportunities as they present themselves. Performs other duties as requested by the Director of Food and Beverage Qualifications 3 years of beverage service experience as a sommelier, wine steward or wine manager (good to have, not mandatory)4 years of restaurant management experience Wine buyer experience Strong knowledge of wine, beer, and spirits, their origin, taste, ingredients and service Current knowledge of the local beverage market, its offerings, limits and beverage-related laws Ability to define problems, collect data, establish facts, and draw a conclusion. Schedule Expectations: The schedule can vary depending on business demand. It's a full-time management role and requires flexibility and availability.
What you can expect from us We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
