Guest Service Requirement At Hard Rock Casino Cincinnati we are a diverse group of team members who possess a friendly disposition, attention to detail and an unwavering dedication to superior guest service. Hard Rock Casino Cincinnati is committed to providing the best experience any customer can have, so exceptional guest service is our #1 priority, and our team members are our most valuable asset.
Position Summary Reporting to Vice President of Human Resources, the Human Resources Director will be responsible for administering the Collective Bargaining Agreement (CBA) for the Cleveland / Cincinnati Ohio Casino Workers Council (CCOCWC). They will also be responsible for investigating team member complaints and grievances, overseeing and conducting unemployment hearings. They will be responsible for updating and interpreting company policy to all levels of team members. Direct the coordination and communication with employees regarding the ADA process, FMLA and other Leaves of Absence. Provide oversight to ensure that the company meets EEOC and FLSA policies and guidelines. Responsible for overseeing relevant communication with corporate and with other properties. Responsible for the organization and implementation of Team Member Relations sponsored employee events, promotions, activities and reward and recognition programs. Provides written communication and assistance to property teams, executive and management teams.
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Essential Job Functions including the following but other duties may be assigned: Responsible for property employee relations through development and implementation of programs that foster a positive work environment through fairness and respect for all employees; coordinating employee and labor relations activities; assistance programs, and other programs that support the property's policies and objectives. In addition, manage property initiatives including skip level, employee focus groups, climate surveys and exit interviews. Ensure CBA is managed according to the bargained agreements. Educate team leaders and communicate with the Council on all Team Member employment issues, i.e. policy changes, work rules changes, discipline, etc. Manage the activities for the employee grievance process. Manage the investigation process to ensure proper guidelines are followed and equity and fairness is applied consistently. Responsible for data analysis and recommendations of changes/enhancements to property programs to increase employee satisfaction and retention of high performing employees, reduce liability, and provide ease of use to internal customers. Respond to the company Ethics and Compliance Hotline reports. Responsibilities include: project management, conducting investigations, being a property expert and resource on Team Member Relations issues including FMLA, ADA, Benefit programs, investigations and policy interpretation. Improving and streamlining operations through the continued assessment of policies and procedures, work processes and program effectiveness/value. Be a participative member of the team by volunteering and being involved in projects, and committees, by providing input and suggestions. Contribute to the improvement of the business with creative ideas for solutions, activities, etc. Acts as a role model to other employees and always presents oneself as a credit to Hard Rock and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. Ensuring fair treatment and satisfactory work environment by providing advisory services, interpretation, and consistent application of company policies, procedures, and practices. Developing measurement systems and conducting analysis to ensure Team Member Relations programs are meaningful and provide an appropriate business impact. Creating a successful Team Member Relations team through effective performance management and identifying, developing and retaining high potential team members. Responsible for being conduit between union and property. Oversees all aspects of labor relations to include, but not limited to: union notification, union negotiations, reporting and addressing grievances. The term "management" includes duties such as interviewing; training; selecting and adjusting rates of pay and hours of work; directing the work of employees; maintaining production; appraising employees' productivity and efficiency for purposes of recommending promotions or other changes (evaluations); conducting performance review calibrations, handling employees' grievances and complaints; disciplining employees; planning work; providing for safety and security; and monitoring or implementing legal compliance matters. Establishes and endorses the business objectives, ethics and values of Hard Rock Casino Cincinnati Lead an organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies. Identify compliance risks and take actions necessary to eliminate or minimize risks. Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior. Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct. College degree in Human Resources, Business Administration, or related field preferred. 7 to 10 years in HR leadership experience or equivalent (preferably in the Hospitality, Entertainment, or Casino industry). Minimum 5 years' experience with Labor Relations managing a CBA. Experience in successufly leading labor negotiations. Strong communication skills both verbal and written. Strong leadership, analytical, interpersonal, problem solving, and decision-making skills supported by a minimum of three years' supervisory or manager experience. Highly effective verbal and written communication skills. Thorough knowledge of employment law and fair treatment policies. Strong performance consulting and facilitation skills are essential. Strong project management skills. Proficient in basic applications of Word, Excel, and email. A strong knowledge of Employee policies, as well as a working knowledge of EEOC/ADA law. Must be team oriented and have strong interpersonal and communication skills as well as being self-directed. Individual must be able to work a flexible schedule (shifts/days). Previous Employee Relations experience including responsibility for FMLA, Benefits, investigations and rewards and recognition, preferably in a service industry. Knowledge of state and federal employment laws. Proficient in Microsoft Office. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Must be able to work independently. Must be able to sit, stand or walk for long periods of time (4 hours). Must be able to respond calmly and make rational decisions, when handling employee conflicts and concerns. Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel. Responds to visual and aural cues. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to tolerate areas containing dust, loud noises and bright lights. Must be able to work varied shifts, weekends and holidays as needed. Required Certification/License Not Applicable
