Position Summary:
Provide strategic and operational support to the ITI (Information Technology Infrastructure) Enterprise Desktop Support team. The Desktop Support Technician is responsible for providing software and hardware technical support to the end-user community. Responsibilities include involvement in client installations, day to day asset management, vendor warranty repairs, and participation in projects to meet local and company-wide initiatives. Additionally, this position will support a customer care philosophy that ensures customer satisfaction and follow up with colleagues and end users, to ensure timely resolution of issues. The ability to assist with projects between internal departments is required. Strong relationships with IT departments and key customers are crucial to success.
Essential Duties and Responsibilities:Provide first level desktop support, which includes centralized incident, problem, and service request resolution for customers.Maintain, analyze, troubleshoot, and repair computer systems and peripherals.Represent the interests of our customers by providing support and appropriate escalation to Desktop Support L2 Technician.Participate on projects that require Technical Operations involvement.Develop technical documentation to add to the department knowledgebase to ensure appropriate knowledge transfer and knowledge sharing.Monitoring service levels with internal customers and vendors.Document changes of IT assets such as status and ownership.Qualifications:
Three or more years of relevant professional work experience in supporting an enterprise Desktop environment.Candidates should have advance knowledge of:ITIL FundamentalsWorking with service levelsITSM toolsCandidates should be familiar with:Working as a member of a large enterprise IT teamDesktop Systems Management tools such as MECMSupporting retail and warehouse environmentCandidates need to have verifiable expertise with:Current Microsoft Windows Operating SystemsNetworkingPresentation of technical informationExcellent written and verbal communicationMentoring othersITIL v3 Foundations CertificationA + CertificationFormal training in Network Infrastructure (Network + Curriculum)Formal Training in IT Facilities ManagementOccasional after-hours or weekend work may be requiredEmployee will be responsible for critical infrastructure and will be required to be accessible via cell phone outside of normal business hoursFounded in 1991, Rooms To Go is one of the largest and fastest growing furniture retailers in the US with over 250 stores in ten southern states, eight distribution centers and an e-commerce business. Rooms To Go offers a collaborative work environment within a supportive culture.
Rooms To Go Benefits:
Medical, dental, and vision insurance401(k) with company matchAssociate discounts including furnitureCompany paid life and disability insurancePaid time offEmployee Assistance ProgramWellness ProgramsAnd more!
Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
Applicants must be authorized to work in the U.S.
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