Dealership Service Business Development Rep

Overview: Vann York Automotive Group is currently hiring for a Customer Service/Service BDR. This position works in a fast-paced atmosphere and is responsible for making outgoing calls and setting appointments for potential business.
Responsibilities: Contact all customers who have been in for service to ask how their visit went and tell them about the survey. Report customer issues to appropriate management and document on shared spreadsheet Keep records of customer interactions Maintain a productive volume of outgoing calls. Assist with answering incoming calls, as well as appointing customers as needed Respond to Service Internet Leads within 30 minutes Contact missed appointments to reschedule Work various lists provided by Manufacturers/Manager including, but not limited to: Recall notifications, Annual State Inspections, Routine Maintenance Reminder, Loyalty Rewards, Specials, Order Parts Confirm Next Day Appointments Maintain contact with customers who request a later follow up call Maintain the integrity of record keeping. Maintain open communication with the Service Manager Maintain daily appointment activity in Excel Monitor and engage with Conversica and Gubagoo Reappoint customers with declined services Exercise exemplary verbal and non-verbal communication skills and protect the dealership's interest when communicating with customers. Requirements: Customer service experience preferred Excellent and professional communication skills are a must Must be able to work Monday through Friday 8a-5p Positive attitude, good work ethic, and professional appearance Must be dependable Benefits: Competitive Weekly pay Career advancement opportunities A positive and professional team environment Vann York Auto Group appreciates our employees and invests in their success! We believe positive relationships with our employees lead to positive relationships with our customers. Generations of car owners have trusted Vann York Auto Group for all their transportation needs because of the great work of our professional, loyal staff. Enjoy a rewarding career with our growing company! Apply now and join our team!