Customer Support Representative

Job Description:

AT&T is seeking a motivated and dedicated Customer Support Representative to join our team in Jacksonville, Florida. As a part-time Associate Level employee, you will play a vital role in providing exceptional customer service to our clients.

Responsibilities:1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.2. Assist customers with account management, billing inquiries, and technical support.3. Resolve customer complaints and issues effectively, striving to exceed customer expectations.4. Collaborate with internal teams to ensure customer satisfaction and retention.5. Maintain accurate records of customer interactions and transactions.

Requirements:1. Four years of relevant experience in customer service or a related field.2. Strong communication skills and the ability to empathize with customers.3. Driven and dedicated personality traits to excel in a fast-paced environment.4. Strong strategic planning and decision-making skills.5. Proficient in using customer service software and tools.6. High school diploma or equivalent required.

Benefits:1. Paid sick leave to take care of your health and well-being.2. Free food provided during work hours to keep you energized.3. Employee discounts on AT&T products and services.

Working Environment:As a Customer Support Representative at AT&T, you will work in a dynamic and data-driven environment. You will leverage data to inform decisions and drive strategic initiatives, contributing to the overall success of our team.

Deadline to Apply:Please submit your application by May 16, 2024, to be considered for this position.

Equal Opportunity Statement:AT&T is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.