Job Description:
As a Customer Support Manager at Impossible Foods, you will play a key role in ensuring customer satisfaction and loyalty by leading a team of customer support representatives. This position is based in Denver, Colorado, and is a full-time role at a mid-to-senior level. The ideal candidate will have at least 6 years of experience in customer support management.
Responsibilities:- Develop and implement customer support strategies to meet and exceed customer satisfaction goals- Lead and mentor a team of customer support representatives, providing guidance and support as needed- Monitor and analyze customer support performance metrics to identify areas for improvement- Handle escalated customer issues and provide resolutions in a timely and effective manner- Collaborate with cross-functional teams to improve processes and enhance the overall customer experience- Stay up-to-date on industry trends and developments to proactively address customer needs and concerns
Requirements:- Passionate and driven individual with a proven track record in customer support management- Strong decision-making and problem-solving skills, with a creative approach to finding solutions- Excellent communication and interpersonal skills, with the ability to build positive relationships with customers and team members- Experience in the food industry or a similar field is preferred- Bachelor's degree in business, marketing, or a related field is required
Benefits:- Free food products from Impossible Foods- Company-provided equipment for work purposes- Life insurance coverage
Working Environment:At Impossible Foods, we strive for a harmonious workplace where collaboration and respect prevail. Our team is dedicated to creating innovative and sustainable plant-based food products that contribute to a healthier planet. We value diversity and inclusivity in our work environment and encourage employees to bring their unique perspectives and ideas to the table.
Deadline to Apply:May 22, 2024
Equal Opportunity Statement:Impossible Foods is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
