Customer Support Associate

Customer Support Associate Pay rate : $15.50 hr Temp Job Location: 1000 University Center Ln, Lawrenceville, GA 30043 Hours: 8 hours daily/5 days weekly Job Description Working in the Card office handling mail and answering card questions. This person should be professional-looking in dress and speak. It would be clerical but some hands-on duties as well. Responsibilities: - Provide outstanding customer service by addressing inquiries, resolving complaints, and assisting with product information - Handle inbound and outbound calls in a professional and courteous manner - Perform data entry tasks accurately and efficiently - Upsell products and services to maximize sales opportunities - Maintain customer records and update information as needed - Follow company policies and procedures to maintain high-quality service standards Qualifications: - Previous experience in a customer service role is preferred - Excellent verbal and written communication skills in English - Strong phone etiquette and active listening skills - Proficient in data entry with attention to detail - Ability to handle challenging situations with empathy and professionalism