Customer Success Specialist

As a Customer Success Specialist at Time Warner Cable in San Francisco, California, you will play a crucial role in ensuring customer satisfaction and loyalty. This part-time Associate Level position requires a minimum of 2 years of experience in a customer-facing role.

Responsibilities:- Proactively engage with customers to understand their needs and provide solutions that best meet their requirements- Build and maintain strong relationships with customers to ensure high levels of satisfaction- Handle customer inquiries and issues in a timely and efficient manner- Collaborate with internal teams to address customer needs and ensure a seamless customer experience- Identify areas for improvement in customer satisfaction and work towards implementing solutions- Continuously monitor customer feedback and use it to improve processes and service offerings

Requirements:- Dedicated and adaptable personality traits- Strong teamwork and adaptability soft skills- Excellent communication and interpersonal skills- Ability to multitask and prioritize effectively in a fast-paced environment- Experience with customer relationship management systems is a plus- Basic knowledge of the telecommunications industry is preferred

Benefits:- Retirement plan- Medical coverage- Gym membership

Working environment:- Thrive in an environment that embraces and navigates change seamlessly- Collaborative and supportive team atmosphere

Deadline to apply: May 24, 2024

Equal opportunity statement:Time Warner Cable is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to these factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.