Customer Success Representative

Job Description:

Ingram Micro is seeking a highly motivated and customer-focused individual to join our team as a part-time Customer Success Representative in Houston, Texas. As an Associate level role, the ideal candidate should have at least 3 years of relevant experience in customer service or a related field.

Responsibilities:- Act as the primary point of contact for customers, providing exceptional service and addressing their inquiries and concerns in a timely manner- Build and maintain strong relationships with customers to ensure their satisfaction and loyalty- Collaborate with internal teams to coordinate and resolve customer issues effectively- Proactively identify opportunities to upsell or cross-sell products or services to customers- Collect and analyze customer feedback to continuously improve the customer experience- Meet or exceed performance metrics related to customer satisfaction, retention, and revenue growth

Requirements:- Passionate and driven individual with a strong dedication to providing excellent customer service- Demonstrated ability in people management and leadership, with excellent communication and interpersonal skills- Ability to work independently and prioritize tasks effectively in a fast-paced environment- Proficient in using CRM software and other relevant tools to manage customer interactions- High school diploma or equivalent required; Bachelor's degree preferred

Benefits:- Company transportation provided for work-related travel- Remote work flexibility to promote work-life balance- Relocation allowance for eligible candidates who are relocating to Houston

Working Environment:At Ingram Micro, we value autonomy and independence, trusting our employees to excel in their roles. We foster a collaborative and supportive work environment where innovation and creativity are encouraged.

Deadline to apply: May 22, 2024

Equal Opportunity Statement:Ingram Micro is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to promoting a diverse and inclusive workplace where all individuals are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.