Customer Success Manager - Work From Home

Job Description:

We are looking for a Customer Success Manager to join our team at Weyerhaeuser. This is a part-time, work from home position based in Washington, D.C., US, with a mid-to-senior level of seniority required and at least 7 years of experience in a similar role. As a Customer Success Manager, you will be responsible for managing and nurturing relationships with our customers to ensure their satisfaction and success with our products and services.

Responsibilities:- Develop and maintain strong relationships with customers, understanding their needs and goals- Serve as the primary point of contact for customers, addressing any issues or concerns they may have- Provide product demonstrations and training to customers, ensuring they are able to effectively utilize our products- Analyze customer data and feedback to identify opportunities for improvement and growth- Collaborate with internal teams, such as sales and product development, to provide a seamless customer experience- Develop and implement customer success strategies to drive retention and expansion- Monitor key performance indicators and metrics to track customer satisfaction and success

Requirements:- 7+ years of experience in customer success or account management- Driven and resourceful personality traits- Strong decision-making and teamwork skills- Excellent communication and problem-solving abilities- Proven track record of building and maintaining customer relationships- Bachelor's degree in business or a related field- Experience working in a remote or work from home environment- Proficiency in CRM software and Microsoft Office suite

Benefits:- Employee discounts on company products- Travel and spending expenses covered- Joining bonus for new hires- Align work with a greater purpose, contributing to a meaningful mission

Deadline to apply: May 23, 2024

Equal Opportunity Statement:We are an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified candidates are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.