Customer Success Assistant - Remote Work

Job Description:

Goldman Sachs Group is seeking a highly motivated and detail-oriented individual to join our team as a Customer Success Assistant, working remotely from Indianapolis, Indiana. As an Associate level position, the ideal candidate should have a minimum of 2 years of experience in customer service or related fields.

Responsibilities:- Assist customers with inquiries, issues, and feedback through various communication channels, including phone, email, and chat.- Collaborate with our Customer Success team to ensure excellent customer satisfaction and retention.- Analyze customer data and provide insights to drive strategic planning for customer success initiatives.- Handle escalations and resolve customer complaints in a timely and professional manner.- Provide product demonstrations and onboarding support for new customers.- Assist in developing training materials and resources for customers.

Requirements:- Confident and driven individual with excellent communication skills.- Strong ability to work collaboratively in a team environment.- Proven experience in strategic planning and problem-solving.- Proficiency in Microsoft Office and CRM software.- Bachelor's degree in Business Administration or related field preferred.

Benefits:- Vision insurance- Relocation allowance- Paid overtime

Working Environment:At Goldman Sachs Group, we are committed to giving back to the community through our corporate social responsibility initiatives. As a Customer Success Assistant, you will have the opportunity to contribute to our efforts in making a positive impact on society.

Deadline to Apply: May 17, 2024

Equal Opportunity Statement:Goldman Sachs Group is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected category. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.