We are searching for an organized Customer service representative to join our incredible team at LaMotte Company in Delaware, OH.
Growing your career as a Full Time Customer service representative is an incredible opportunity to develop excellent skills.
If you are strong in people management, creativity and have the right drive for the job, then apply for the position of Customer service representative at LaMotte Company today!
Position Summary: The Customer Service Representative can be located in either our Newark, DE location or the Chestertown, MD location. The CSR will support international sales by providing product and shipping quotations, entering of orders, literature fulfillment, preparing NAFTA certificates of origin and general clerical duties. Duties include supplying basic product information, processing orders and resolving customer service problems. In circumstances, where necessary, the representative is to serve as the customer's advocate within LaMotte, being certain that the Customer's viewpoint is properly presented and understood. Daily Customer Service responsibilities include, but are not limited to, preparing proforma invoices, shipping quotations, letter of credit compliance, and coordinating special shipping needs for assigned territories.
Qualifications/Job Requirements: An Associated Degree is required along with computer experience and hands-on Microsoft Excel. A bachelor's degree, with previous office experience, and experience working with customers (1-3 years) is preferred. The candidate should have excellent communication skills (verbal, written and listening) and attention to detail. This individual should have problem-solving skills to evaluate and assess complex scenarios regarding order details and processing.
Duties and Responsibilities: 1. Telephone / Teams Meetings
Conducts oneself in a courteous, friendly, and professional manner by maintaining a pleasant tone and positive attitude presenting a favourable image of LaMotte in all communications with customers. Promptly accepts calls and meeting requests. Responds to customers within the same day. 2. Processes Orders.
Enters mail, fax, email, and telephone orders via direct order entry. Sets up new customer accounts and process orders according to terms available. Enters credit card orders, obtaining authorization prior to printing and filling of order. Uses Epicor to its fullest capacity to obtain information in locating customer accounts, products, inventory stock, etc. Quotes pricing and availability and obtains estimated shipping cost upon request. Obtains ship method and cost from shipping personnel, for orders shipping to Canada, Puerto Rico, Hawaii, etc., and quotes excessive charges to customer prior to shipping order. 3. Customer Service
Checks order status upon request and performs tracers when orders are late according to shipping charts. Tracks lost/damaged shipments and reviews customers' claims of shortages. Handles return requests, issuing Return Authorization Numbers and completing return report. Completes complaint form for any discrepancy or problem reported by our customers. Listens to and forwards customer viewpoints and can solve problems in promoting customer satisfaction. 4. Maintains Knowledge of Products and Resources Available.
Uses available resources to search for product specifications, discontinued and replacement products, SDS, instructions, etc. Maintains knowledge of various markets and products pertaining to each market. 5. Communicates Information to Appropriate Individuals.
Forwards requests to Pricing Agent for large quantities or for pricing of products not published. Communicates and transfers special or unusual requests to the appropriate Market Manager. Maintains acceptable communication skills with all co-workers and multiple departments throughout the company to resolve tasks. 6. Transfers Appropriate Calls to Technical Service Department as follows:
Recommendations for product selection including custom kit design. Questions regarding test procedures and results. Troubleshooting issues, meter malfunctions, repairs and requests for loaners. Complaints on product performance. Inquiries about products not in catalogue or on computer 7. Supervisor Communication
Non-routine and unusual customer problems. Failure to meet customer commitments. System impediments or failure within LaMotte. Individual training requirements. 8. Standard Operating Procedures (SOP's)
Research and establish SOP's for existing and new processes Investigate alternatives to antiquated processes Collaborate with team members for input and incremental changes on evolving processes Miscellaneous Duties for Both Positions Participates in lean activities, including but not limited to Lean training and lean events such as kaizen or a 5-day event. 5-S program in the various departments assigned. e. DMAICs. Continuously looks for ways to improve both departments' and own individual efficiencies and time management, as well as ways to improve any aspect of the Company's operations, and develops and implements DMAICs accordingly. Notifies Manager of any production, quality equipment, safety, personnel problems, etc. and cooperates in resolving such issues as well. For example, requests assistance when systems prevent the efficient performance of duties or when a system fails. Provides Manager with feedback to determine where additional training would benefit and obtains additional training as necessary. Complies with all Company policies (i.e. personnel, safety, etc.). Performs other duties as assigned. (Such duties may or may not be essential functions of the job.) Work Environment/Physical Demands: Works indoors in temperature-controlled environment. Primarily sits at desk, conducts interviews, talks on telephone and works on computer; however, travels to and from printers and fax machine, meetings, restroom, etc. Requires communicating effectively both verbally and in writing, computer and excel skills.
LaMotte Company, a 100+ year-old global industry leader in developing and manufacturing premier water testing solutions, employs 250+ employees at its manufacturing site in Chestertown, MD and has recently opened its new manufacturing site in Newark, DE due to expansive business growth. The new facility will operate 24/7 and will employ 50+ employees within the first year and 100+ soon thereafter. We have an amazing culture and have been ranked as the Best Place to Work in Kent County, MD for the 3rd year in a row now!
LaMotte is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, disability, military status, genetic information, sexual orientation, or any other legally recognized protected basis under federal, state, or local laws. To apply, please send your resume to Lindsay Varnum at View email address on jobs.institutedata.com or View email address on jobs.institutedata.com.
Benefits of working as a Customer service representative in Delaware, OH:
? Company offers great benefits
? Opportunities to grow
? Attractive package
