ssignment View Sector State of AZ Contractor's Work Location ZDOR Position Title Customer service representative Labor Category Business Operations Job Category dministrative Number of Positions 3 Job Level 1 Submittal allowed per staffing agency 6 Priority ssignment Type Temporary Driving Required? No Is a Fingerprint Clearance Card (FPCC) Required? No If Driving is Required, an MVR (Motor Vehicle Record Check) is required. No Work Location Address 1600 W Monroe St, Phoenix, AZ, 85007 ssignment Details Target Start Date 04/29/2024 Target End Date 04/28/2025 Shift 1st Shift Work Schedule Standard Tentative Shift Start Time 8:00 AM Tentative Shift End Time 5:00 PM Estimated Regular Hours/Week 40.00 OT Expected No OT Rate Time and One Half (Non Exempt) Travel Required No Estimated OT Hours/Week Travel % Travel Description(Domestic/International) Security Clearance None Is U.S. Citizenship Required? No Position Details Drug Screen No Background Checks Yes Position Description Responsible for professionally and courteously serving customers by processing Individual Income Tax General Welfare Rebates related to tax compliance requirements. This position includes dealing with a high volume of claims submitted by claimants, including reviewing taxpayer status and history, verifying, gathering and simultaneously updating account detail information in various systems, and approving or denying claims. Requires to be in the office 1-3 days a week This position has the possibility of future permanent employment for agents that are able to successfully perform the duties of the position, demonstrate dependability and culture alignment during their temporary assignment. Must have the ability to work flexible hours or schedule as dictated by business needs. Training is an intensive 2 weeks from 8am to 5pm, any lack of attendance could impair the candidate's ability to acquire necessary information for success. After training, work hours are 8:00 to 5:00pm. This is a Hybrid position required to provide assistance in the office and requires internet access with sufficient bandwidth to handle applications required for the job duties. Candidates must live in the Phoenix area and be able to attend 1st day orientation in person. Selected candidates will be required to abide by the required pre-employment checks including criminal background and tax compliance check. Skills Required Customer service Organized This position includes dealing with a high volume of claims submitted by claimants, including reviewing taxpayer status and history, verifying, gathering and simultaneously updating account detail information in various systems, and approving or denying claims. Skills Preferred Experience Required One-Two years of Customer Service experience. Experience Preferred Education Required High School Diplom Education Preferred dditional Information This is a hybrid position DOR pre-onboarding replaces FPCC.
