Customer Service Representative

Job summary
We are seeking a Customer Service Representative to join our team!Great growth opportunities - we are a dynamic and growing companySet Schedule
Job seniority: entry level
Responsibilities
• The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!• Answer phones in a friendly manner and assist callers with a variety of questions.• The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.• Respond to member questions and concerns in a timely and professional manner.• Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.
Requirements
• Must be 18 years of age or older.• Punctuality and reliability is a must.• Customer service experience preferred.• Continual standing and walking during your shift.• Continual talking to members and potential members in person and on the phone during your shift.• Must be able to lift 45 pounds.
Key Skills Needed
• Exceptional customer service skills• Good communication skills• Attention to detail• Ability to handle multiple tasks
Benefits
• Medical, Dental and Vision insurance benefits (Full Time positions only)• Employee Referral Bonus Program• Following 120 days of active employment, you will be eligible for a .50 cent increase.• This position has a $1/hour premium added to any hours worked 6:00 PM-6:00 AM.• FREE Black Card Membership• 401(k) with generous employer match• Profit sharing program!• A sparkling clean work environment (where we all pitch in to keep the club pristine!)• Contribute to changing people's lives every day by helping us create a healthier Planet• Work hard play hard with an amazing group of talented, dynamic team members• Employee Assistance Program (EAP)• Equal Opportunity Employer Compensation: $13.00 per hour