Customer Service Representative

Job summary
Rockstar Customer Service RepProvides assistance to valued clientsHandles administrative duties and processes orders
Job seniority: entry level
Responsibilities
• Interacts with customers by phone or in person to provide information, take orders, or document complaints• Coordinates questions and issues with appropriate department personnel• Maintains records of customer interactions and transactions• Handles customer complaints or escalates when necessary• Meets or exceeds service and sales targets• Provides administrative assistance• Attends staff meetings, trainings, and educational classes• Performs other assigned duties
Requirements
• High school diploma or GED required; some post high school education or training preferred• Previous customer service or related experience preferred• Printing or Graphic Design experience beneficial• Pleasant/friendly demeanor and outgoing personality• Professional and dependable• Excellent communication, customer service, and problem-solving skills• Strong organizational and problem-solving skills• Outstanding phone skills• Strong computer and internet skills, including Microsoft Office suite• Experience with CRM or other customer service software a plus