Customer Service Representative

Are you someone who thrives on providing excellent customer service and is seeking a fresh opportunity in the insurance industry? If so, our Customer Service Representative position in St. Louis, MO could be the perfect match for you. Your main responsibilities will include addressing billing concerns, updating policies, and assisting customers in finding the ideal coverage. Additionally, you will have the opportunity to offer quotes to potential customers and guide them through available coverage options. We are searching for an individual with a strong background in customer service and exceptional interpersonal skills. If you believe this role suits you, don't hesitate to apply today. Compensation includes a combination of base salary, commission, and bonuses.Responsibilities:Maintain regular contact with customers in St. Louis, MO, US, ensuring their needs are met and address any inquiries or concerns they may haveProvide friendly and accurate customer service to policyholders, answering questions about insurance availability, eligibility, coverage, policy changes, claims submissions, and billing clarificationRespond promptly to emails from customers in St. Louis, MO, US, addressing their queries and alleviating any worries they may haveIdentify cross-selling opportunities within the existing customer base and capitalize on them to provide additional coverage optionsQualifications:Must demonstrate enthusiasm and a strong desire to learnCapable of effectively multitasking, following up, and completing tasksExcellent verbal and written communication skills requiredPossess a professional telephone demeanorPreferred to have a current Property Casualty and/or Life Health Insurance licenseDisplay a positive attitude, both when working independently and as a team playerStrong problem-solving skills are requiredMotivated and proactive in taking initiativeAbout Company:At Farmers Insurance 1475, our employees set the tone, drive our strategy, and create world-class customer experiences. Our employees also help make Farmers one of the largest insurers of vehicles, homes, and small businesses in the United States. We're continually looking for new people to join our team.Number 1 ranked district in the nation 5 out of the last 8 years.Training Bootcamp is hosted by the 7th largest agency in the nation.