Customer Service Representative

Job summary
Customer Service Representative roleSupport excellent customer serviceHandle inbound and outbound calls
Job seniority: mid-to-senior level
Responsibilities
• Handle incoming calls and utilize proactive sales approach• Maintain in-depth knowledge of products and services• Present professional and enthusiastic image• Provide high levels of customer account management• Process and coordinate financial functions• Handle administrative tasks• Coordinate with other employees• Assist with route forecasting and maintenance• Maintain operational efficiencies• Assist with scheduling of service work
Requirements
• Minimum of 3 years of customer service experience• High School diploma or GED preferred• Solid computer skills• Ability to multi-task• Team player• Pass background checks and drug screens
Key Skills Needed
• Proactive sales• Customer account management• Administrative skills• Data entry• Reporting and reconciliation• Customer service• Communication
Benefits
• Medical, dental, and vision insurance• Paid time off• 401(k) with company match• Employee training and development• Disability and life insurance• Tuition assistance• Propane discounts