Customer Service Representatives (CSRs) are responsible for handling customer financial transactions and must maintain a thorough knowledge of the bank's policies, and deposit products and procedures. They are the frontline of the bank and play a fundamental role in achieving customer satisfaction. Starting wage is $15 with opportunities to earn more by reaching higher tier levels.
Will require working at other offices in the Copper Country region. Schedule to include hours between 8:30 a.m. and 6:00 p.m. Monday-Friday and one Saturday morning every 3-4 weeks on a rotation basis.
Primary Responsibilities Provides excellent customer service in a friendly and professional manner Performs routine office and customer service duties; greets customers, accepts deposits, disburses funds, and other transactions as requested. Ensures all transactions are processed accurately and efficiently, managing risk in every transaction. Performs all transactions in compliance with regulatory and bank policies and procedures and adheres to bank security policies and confidentiality of bank records and customer information. Performs account maintenance on existing deposit accounts, as well as opening new accounts upon customer request Maintains product knowledge in order to cross-sell bank products by answering inquiries, informing customers of new services and product promotions, determining customer needs, and referring customers to other departments as necessary Perform other projects and initiatives, as required, contributing to the continued improvement of overall company performance Has the authority and discretion to resolve complex customer issues Minimum Requirements High School Diploma One year customer service or cash-handling experience Proficient computer skills Ability to identify and resolve/escalate issues Exceptional customer service and communication skills Strong attention to detail Preferred Qualifications Prior financial services industry experience Some college education or a degree in a related field Full Time Benefits include: Paid time off (2 weeks to start) Volunteer time off (1 day per year) Paid holidays (9.5 days per year) Health insurance through Blue Cross Blue Shield of Michigan Telehealth with $0 copay HSA plan options, including employer contribution Vision Dental 401(k) retirement plan with up to 4% match (after 1 year) Short term disability insurances (paid 100% by company) Long term disability insurance (paid 100% by company) Life insurance (paid 100% by company) Voluntary life insurance Employee Assistance Program Employee Stock Purchase Plan This job description reflects management's assignment of essential functions; and nothing in this herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.
