We are searching for a competitive Customer Service Representative to join our diverse team at CWP Insurance Advisors Inc in Norfolk, VA.
Growing your career as a Full Time Customer Service Representative is a terrific opportunity to develop useful skills.
If you are strong in communication, teamwork and have the right drive for the job, then apply for the position of Customer Service Representative at CWP Insurance Advisors Inc today!
If you enjoy helping others and are a compassionate, customer-focused individual, then apply to our Norfolk insurance agency today! Our reputable insurance agency is looking for an exceptional insurance personal lines customer service representative to join our team. Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have. Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position. Benefits Paid Holidays Paid Time Off (PTO) Mon-Fri Work Schedule Holidays Off Hands On Training Professional Work Environment Office Snacks & Coffee Responsibilities Process customer policy change requests. Secure all Trailing Documents from customers. Handle all incoming claim calls from customers. Complete Evidence of Insurance requests. Document each customer contact in eAgent. Immediately greet all customers, entering the office, in a friendly and helpful manner. Take premium payments from customers. Ask each customer for referrals and explain our referral program. Verify phone numbers, addresses and email addresses with each customer contact and update customer information. Answer incoming phone calls on the first ring. Return all phone messages promptly. Provide exceptional customer service. Maintain client relationships with follow up phone calls. Provides on-going support to insurance clients as needed. Requirements Possess a genuine willingness to learn, be intuitive and resourceful and be coachable. Possess an upbeat, positive and enthusiastic attitude. Be a great self-starter with a sense of urgency. Create relationships from a cold start. Proficiency to multi-task, follow-thru and follow-up. Must have ability to multi-task. A Property & Casualty license is preferred but will train good individual. Must be highly self-motivated. Professional phone etiquette. Career minded vision. Follow through and exceed current and prospective client expectations. Great Customer Service Skills. Works well with other employees and is a team player with a positive attitude. Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe. Strong work ethic and leadership skills. Ability to tactfully handle stressful and difficult situations. Be capable of handling customer rejection. No insurance experience required but must be willing to learn Benefits of working as a Customer Service Representative in Norfolk, VA:
? Learning opportunities
? Company offers career progression opportunities
? Advantageous package
