Part Time Customer Service In Home Phone RepresentativeMidland, MIThis is your opportunity to work from home. Our company is growing and hiring Part Time. Looking for flexibility up to 20-25 hours per week with the ability to be a remote in home Customer Service Phone Representative at $12 per hour. Needing English and Spanish speaking representatives!At HelloGym, our people, and their commitment to service, make the difference. Join us in this commitment as a Customer Service In Home Phone Representative in our Fitness Service and Sales Department. Our training will prepare you to work from home with ease while still feeling part of the team.Position Summary:Do you enjoy talking on the phone? Are you empathetic and eager to help people set up appointments and manage their membership accounts? Are you the jokester, think you're punny (or funny), eager to make someone's day? If you have amazing customer service skills with the ability to lead and control a conversation, APPLY NOW!! We want you to be part of our team as a Customer Service Phone Representative in our Fitness Service and Sales Department at HelloGym. Engage and assist with a positive and energetic attitude using some of your wit and banter while on the phone.Our core values of doing the right thing, owning the outcome of each conversation, exhibiting teamwork to contribute to our fun and upbeat atmosphere, and working at your top level of excellence has driven our employees to have the ultimate communication experience with our callers!We have a great incentive program to boost your drive and eagerness to do a great job, as well as a Fitness Reimbursement Program to promote health! We also have career development programs to nurture your skills and abilities in a growing company.Right now, we are looking for availability Monday-Friday between 10:00 AM-10:00 PM Est, Saturday and Sunday 11am-3pm Est with Part Time availability up to 20-25 hours per week. You must possess the amazing ability to be accountable to your shifts, coworkers and the business. Our training will prepare you to work from home with ease. Our MI area manager is in Midland and will be your direct contact as well as having the occasional need to meet for meetings, receive equipment, ongoing training, etc...In this role, you will:Deliver excellent service as the first point of contact to our customersAnswer inbound phone calls, identify and resolve caller needs, and provide information with amazing customer serviceMake outbound appointment setting calls from already generated inquiriesMaintain accurate and useful database recordsManage and Monitor SMS text messages and deliver the same amazing customer service as taking calls.Essential Duties and Responsibilities:Have a designated quiet and approved in home workspaceHave a secondary work place in case your approved home space has technical difficultiesMeet the wired internet speed requirements (tested before hiring) No Satellite InternetReceive inbound callsPlace outbound follow-up callsAnswer SMS messagesAnswer questions about the product details, the company, and issues about accounts for the customersPerform basic account maintenance activitiesMeet Quality Assurance Requirements and other key performance metricsSpecific Knowledge, Skills and Abilities:Excellent interpersonal, written, and oral communication skillsAbility to type 40 wpm+Ability to work on a computer for extended hours as scheduledAbility to speak on the phone and send follow up emails for extended hours as scheduledExcellent active listening skills and the ability to ask probing questions, understand concerns, and overcome objectionsStrong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environmentMust possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phonePrevious call center experience preferredAbility to learn and navigate new software quicklyPrevious telesales experience a plus, but not requireFitness industry experience a PLUS!HelloGym offers a competitive benefits package, which includes:Group Healthcare PlanPaid Time OffCompany TrainingCareer Advancement OpportunitiesHelloGym is an Equal Opportunity Employer.
