Customer Service Manager

Job description:

Macy's in Jacksonville, Florida is seeking a dedicated Customer Service Manager to join our team. As a mid-to-senior level position, the ideal candidate will have at least 6 years of experience in customer service management.

Responsibilities:- Develop and implement customer service policies and procedures- Oversee and manage a team of customer service representatives- Resolve customer complaints and issues in a timely and professional manner- Monitor customer satisfaction levels and implement strategies for improvement- Collaborate with other departments to ensure a seamless customer experience- Analyze customer service data and provide reports to senior management- Identify training needs and provide support and guidance to team members- Stay up-to-date on industry trends and best practices in customer service

Requirements:- Bachelor's degree in Business Administration or related field preferred- Proven experience in customer service management - Strong leadership and communication skills- Ability to adapt to a fast-paced and ever-changing environment- Hardworking and confident with a positive attitude- Excellent interpersonal skills and ability to work well within a team- Proficiency in Microsoft Office suite and customer service software

Benefits:- Training & professional development opportunities- Retirement plan options- Vision insurance coverage- Competitive salary and benefits package- Be part of a company that pioneers change and sets industry benchmarks

Equal Opportunity Statement:Macy's is an equal opportunity employer and prohibits discrimination against employees and job applicants on the basis of race, color, religion, sex, age, national origin, disability, or any other characteristic protected by applicable law.

Deadline to apply: April 24, 2024

Join Macy's in Jacksonville and make a difference in the world of customer service management. Apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.