Department: Customer Service/ Sales Classification: Nonexempt Reports to: Prime Design Sales Leader Inside Sales Representative Meet the Smart Safety Company At Safe Fleet, our name says it all. We make fleet vehicles – and everyone in and around them – safer. Our fleet safety platform brings together best-in-class products, ground-breaking technology, and a 100-year history of fleet know-how and innovation to solve the world's biggest fleet safety problems.
We are re-defining what safety means for fleets of every type – from school buses to waste collection trucks, firefighting to utility vehicles, police cruisers to delivery vans.
We are a fast-growing manufacturing, service, and technology company with over 1700 employees in over 15 locations across Canada and the US. We're looking for motivated self-starters with innovative thinking to join our team and help us achieve our growth and performance goals. Sound like you?
Position Requirements and Objectives: The ideal candidate for this busy role is a Customer Service Perfectionist, a fast learner who excels at people, systems and technicality - someone who focuses on the small details because they know how much they count! This is the answer seat, the hub of all things order, sales and follow-up related. This important role knows it all!
Essential Duties and Responsibilities: · Facilitates incoming customer calls, primary point of contact for customers
· Maintains record of communications with customer including quotes, orders and phone calls.
· Communicates with all individuals whose involvement impacts customer communications
· Track customer orders from order entry to shipment, communicating internally with production and externally with the customer.
· Represents the company in handling and resolving customers complaints
· Assimilates customer credit information and provides to the appropriate individuals
· Follow up on literature requests from potential customers
· Updates customer records
· Prepares and sends quotes and provides written proposals to customers and potential customers
· Handles customer special price requests and special design requests
· Obtains pertinent information from customers for fabrication of shop drawings and product
· Issues credits, sends order acknowledgements and composes letters to customers and potential customers
· Maintains record of order activity tracking for larger accounts when required
· Interfaces with the outside sales team.
· Other duties as assigned
Required Skills and Experience: · High School Diploma or Equivalent
· Previous experience in customer service and/or sales in a fast-paced working environment is a plus
· Working knowledge of Manufacturing Industry is a plus
· Must be proficient working with telephone, Internet, Word, Excel, Outlook, and other software and apps
· Knowledge of ERP (Syteline, SAP or similar) or Quality Management Systems
· CRM knowledge or experience helpful (Salesforce or similar)
· Preferred ability to read engineering drawings (AutoDesk Design)
· Good interpersonal skills
Work Environment and Physical Requirements: · Must have the ability to read, write, speak and understand English plus have adequate hearing and visual acuity.
· Working environment is in an air-conditioned cubical with occasionally physically going into an unheated/air conditioned manufacturing/warehouse setting.
· Safety glasses with side shields are required in the production area.
· Must be able to effectively communicate on the telephone while entering data on computer.
· Frequent reaching, gripping, and carrying up to 50Ibs, standing, stooping, bending, stretching, squatting and walking in addition to being seated a good portion of the day.
· Good communication skills are required in addition to understanding verbal and written instruction. Must handle multiple tasks and perform effectively in a fast paced work environment.
At Safe Fleet, you are empowered to build a career that will take you where you want to go. You'll enjoy the freedom to explore new projects, the support to think outside the box and the tools necessary to achieve personal success. We offer a comprehensive compensation package, including Medical, Dental, 401K and so much more.
We're a background check and pre-hire drug screen company where allowed by law.
NOTE: Safe Fleet does not discriminate in hiring or employment on the basis of race, color, religion, gender, marital status, national origin, sexual orientation, age, disability, ancestry veteran status or any other status protected by law.
REQUIREMENTS None
