Customer Service Clerk

Job summary
Customer Service Clerk positionAssist customers with efficient and courteous serviceReport to Office Manager
Job seniority: entry level
Responsibilities
• Implement customer service standards• Provide information and answer customer questions• Operate and maintain equipment• Meet productivity standards• Handle returns, exchanges, and price adjustments• Monitor front end activity and assist cashiers• Resolve customer complaints• Comply with health regulations and safety procedures• Comply with governmental regulations• Demonstrate strong verbal and interpersonal skills
Requirements
• Obtain a liquor license if applicable• Complete ongoing training• Preferably have a high school diploma or equivalent• Have basic math and reading skills• Navigate the Kronos system• Complete additional tasks identified by management
Key Skills Needed
• Customer service• Knowledge of products• Equipment operation• Problem-solving• Verbal and interpersonal communication• Basic math and reading