We are in search of a motivated Customer service assistant - multiple to join our multidisciplinary team at State of Ohio Jobs in Columbus, OH.
Growing your career as a Full Time Customer service assistant - multiple is a fantastic opportunity to develop useful skills.
If you are strong in decision-making, project management and have the right determination for the job, then apply for the position of Customer service assistant - multiple at State of Ohio Jobs today!
THIS POSITION IS INTERMITTENT & IS NOT TO EXCEED 1,000 HOURS IN A STATE FISCAL YEAR. THIS POSITION MAY BE TELEWORK ELIGIBLE ON A HYBRID BASIS. About Us
The Ohio Department of Medicaid (ODM) is committed to improving the health of Ohioans and strengthening communities and families through quality care. ODM is implementing the next generation of Ohio Medicaid to fulfill its bold, new vision for Ohio's Medicaid program - focusing on the individual rather than the business of managed care.
The goals of the next generation of Ohio Medicaid are: Emphasize a personalized care experience Improve care for children and adults with complex behavioral health needs Improve wellness and health outcomes Support providers in better patient care and Increase program transparency and accountability What You Will Do At ODM Office: Operations Bureau: Network Management Classification: Customer Service Assistant 1 - Intermittent Job Overview
The Ohio Department of Medicaid (ODM) is seeking a customer service professional to be part of our Provider Enrollment unit. The Provider Enrollment unit provides support, technical guidance, and complaint resolution to Ohio Medicaid providers.
As a Customer Service Assistant 1 in the Office of Operations, Ohio Department of Medicaid (ODM), your responsibilities will include: Provide assistance and education on the provider enrollment process for the Medicaid program through written correspondence and/or telephone communication Follow up with providers/stakeholders to resolve problems/issues Submit production reports on a regular schedule Accurately screen and process applications for Ohio Medicaid Update provider records/files Attend and participate in staff meetings Responsible for remaining up to date with Federal and State rules, policies and procedures to ensure that education and screening activities are accurate Assist with conversion efforts/project/data clean-up for the new Provider Network Management module (PNM) Participate in training sessions for the new PNM system
3 mos. trg. or 3 mos. exp. in office practices & procedures; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; 1 course or 3 mos. exp. in operation of personal computer. Or equivalent of Minimum Qualifications for Employment noted above.
Note: in the telecommunications section, within the Ohio Department of Public Safety, employees will automatically be reassigned to the Customer Services Assistant 2, 64432 classification after serving 6 months as a Customer Service Assistant 1, 64431. Primary Location
United States of America-OHIO-Franklin County-Columbus Work Locations
Lazarus 4 Organization
Ohio Department of Medicaid Classified Indicator
Unclassified Bargaining Unit / Exempt
Bargaining Unit Schedule
Part-time Work Hours
8:00 am - 5:00 pm Compensation
$19.99/hour Unposting Date
Ongoing Job Function
Customer Service Agency Contact Name
ODM Human Resources Agency Contact Information View email address on jobs.institutedata.com Benefits of working as a Customer service assistant - multiple in Columbus, OH:
? Excellent Benefits Package
? Rapid Progression
? Advantageous package
