Primary Location : United States of America-OHIO-Franklin County-Reynoldsburg
Work Locations : Commerce Tussing Road 6606 Tussing Road Reynoldsburg 43068
Organization : Commerce
Classified Indicator : Unclassified
Bargaining Unit / Exempt : Exempt
Schedule : Full-time
Work Hours : 8:00am - 5:00pm
Compensation : $20.92/hour
Unposting Date : Apr 14, 2024, 10:59:00 PM
Primary Job Skill : Customer Service
Technical Skills : Clerical & Data Entry, Public Relations
Professional Skills : Attention to Detail, Listening, Problem Solving, Verbal Communication, Written Communication
Agency Contact Name : Katy Zappia
Agency Contact Information : or
Intermittent Customer Service Assistant ********
(240003M7) Job Duties This is an intermittent position which means it is an appointment where an employee is required to work less than one thousand hours per fiscal year, or for the duration of a specific project or grant which may exceed one thousand hours in a fiscal year. About Us: The Mission of the Ohio Department of Commerce is promoting prosperity by protecting what matters most.
The Division of Real Estate & Professional Licensing helps ensure Ohioans' investment in their largest asset – their homes – is a sound one. This includes licensing, education, and enforcement of Ohio laws for real estate brokers, salespersons, real estate appraisers, appraisal management companies, home inspectors, manufactured home brokers, dealers and salespersons and foreign real estate dealers and salespersons. The division also administers the Ohio registered cemetery and landmen programs, and real estate developments located outside of Ohio that are marketed to Ohioans. REPL also houses the Video Service Authorization program which provides complaint services, education and outreach to cable consumers, local governments, and cable providers.
As the state's chief regulator, the Department of Commerce impacts Ohioans every day. We are motivated by our mission to promote prosperity for businesses and licensees by protecting what matters most to the residents of our state. We ensure compliance through proactive outreach, education, and customer-focused service.
Commerce is comprised of seven operating divisions and two standalone programs that span a variety of industries including real estate, liquor, banking, securities, firefighting, construction and skilled trades, and medical marijuana. Through exceptional compliance practices and oversight, Commerce has a direct role in protecting Ohioans.
Our Guiding Principles Making an IMPACT for the customer:
Inclusive Motivated Proactive Accountable Customer-Focused Teamwork What You'll Do: Respond to inquiries for information or complaints pertaining to appraiser, real estate and cemetery program laws, rules, policies and procedures Answers emails and reaches out to licensees for updated addresses and email addresses Assists with research on information or complaint inquiries Assists with records, data, documentation and reports Complete other general office tasks, as needed What's in it for you: At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans. Dental, Vision and Basic Life Insurance
Dental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation. Time Away From Work and Work/Life Balance
Paid time off, including vacation, personal, and sick leave 11 paid holidays per year Childbirth/Adoption leave Employee Development Funds
The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee. Ohio Public Employees Retirement System
OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee's salary. Visit the OPERS website for more information. Deferred Compensation
The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information. Qualifications 9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.
Or equivalent of Minimum Qualifications for Employment noted above. Job Skills: Customer Service ADA Statement Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Drug-Free Workplace The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
Knowledge of office practices & procedures; public relations; federal &/or state laws, rules, policies &/or procedures applicable to inquiries, complaints &/or transactions being processed;* typing/keyboarding. Skill in operation of office equipment (e.g., multi-line or single line telephone, photocopier, facsimile machine, teletype, cash register/cash counter, adding machine);* operation of personal computer or computer terminal. Ability to apply laws, rules, policies &/or procedures applicable to routine & non-routine inquiries, requests, complaints &/or transactions involving variety of variables within familiar context; handle routine & non-routine inquiries, requests, complaints &/or transactions received in writing &/or by telephone, teletype, e-mail, in-person contacts &/or by other means of communication with variety of internal & external customers, some of whom may be irate; collate & classify information about data, people or things; prepare &/or maintain accurate records & reports; work alone on most tasks.
(*) Developed after employment.
Applications must clearly indicate how the applicant meets the minimum qualification for the position. If you meet minimum qualification due to educational achievement, please submit a copy of your unofficial transcript(s) with your application. All answers to the supplemental questions must be supported by information provided in the work experience &/or education sections on your civil service application. Please do not use "see resume" as a substitution for the completed application; assumptions will not be made.
Application Status: You can check the status of your application online by signing into your profile. Careers to which you've applied will be listed. The application status is shown to the right of the position title and application submission details.
Background Check Information
The final candidate selected for this position will be required to undergo a criminal background check as well as other investigative reviews. Criminal convictions do not necessarily preclude an applicant from consideration for a position, unless restricted under state or federal law or federal restrictions. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.
